Community Forum

modem speed

gbatease1
New Poster

modem speed

I have to reset my modem every morning to get the high speed I'm paying for. Does anyone experience this issue? 

EG
Expert

Re: modem speed

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

Is this a WiFi connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
gbatease1
New Poster

Re: modem speed

I pay for 1000 Mbps and have had two visits from Xfinity servers men to try to look at this issue. I had one of them had me change my "Speed & Duplex" to 1.0 Gbps Full Duplex. That seem to help that day until the next day I test the seed and had dropped to under 100 Mbps. Now every morning I have to reset my modem in order to get the speed I'm paying for. After rebooting this morning Upload was 38 and Download 965. Now it is down to 40.9 upload and 660.7 download. 

EG
Expert

Re: modem speed

Please re-read my reply and post the requested info / answer the questions...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
gbatease1
New Poster

Re: modem speed

Hi,

 

Try getting them here http://192.168.100.1 or here http://10.0.0.1
Both link gave Failed to connect.
"Failed to connect to the backend due to a timeout."

 

Is there another URL that I can try?

EG
Expert

Re: modem speed

Is that with a WiFi connection ? If so, try using a computer with a hardwired ethernet connection directly to the device.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!