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modem shows high error rates after comcast outage

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Regular Contributor

modem shows high error rates after comcast outage

 

Someone help.

This happend after an internet outage that was fixed today.

Now my connection is less than half the speed it was before the outage.

Below info shows alot of "unknown"  .  Before the outage, there were always a modulation QAM256 and ATDMA all filled under upload stream.

 

Here is my modem info: 

Startup ProcedureProcedureStatusComment

Acquire Downstream Channel525000000 HzLocked
Connectivity StateOKOperational
Boot State  
Configuration FileOK 
SecurityEnabledBPI+

 

Downstream Bonded ChannelsChannel Modulation Frequency Power SNR Correctables Uncorrectables

1QAM256525000000 Hz-19.2 dBmV31.5 dB110
2QAM256531000000 Hz-20.3 dBmV28.7 dB138987365
3unknown537000000 Hz-22.9 dBmV0.0 dB1810497216
4unknown543000000 Hz-23.8 dBmV0.0 dB00
5QAM256555000000 Hz-18.6 dBmV30.9 dB3100
6QAM256561000000 Hz-18.0 dBmV31.7 dB00
7QAM256567000000 Hz-18.6 dBmV31.1 dB9860
8QAM256573000000 Hz-21.1 dBmV28.6 dB62223266509

 

Total Correctables Total Uncorrectables

780630164090



Upstream Bonded ChannelsChannel US Channel Type Symbol Rate Frequency Power

1ATDMA5120 Ksym/sec22800000 Hz55.0 dBmV
2Unknown0 Ksym/sec0 Hz0.0 dBmV
3Unknown0 Ksym/sec0 Hz0.0 dBmV
4Unknown0 Ksym/sec0 Hz0.0 dBmV
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Expert

Re: modem shows high error rates after comcast outage

Your connection quality is horrible ! Everything is way out of spec ! It's probably best to call in and report this issue. 1800comcast

 

Good luck with it !



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Regular Contributor

Re: modem shows high error rates after comcast outage

Thanks .  I'll need it.