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internet slow

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New Poster

internet slow

My internet speed is less than 1% of what I am paying for (1000 mbps vs 4mbps). I tried restarting the modem, but that did not work. None of the support chat services are currently working. 

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New Poster

Re: internet slow

I'm having the same issue, but I'm getting between 20-40Mbps. Still nowhere close to the advertised speed. This has been going on for roughly 5-7 days.

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Silver Problem Solver

Re: internet slow

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316...


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: internet slow

I am experiencing the same issue. And now, I'm forced to work from home this is incredibly frustrating. Gave up trying to connect with Chat also.

Ideas?