internet issues no connection EVERYDAY AT 12PM!!!!!!!!

dude whats going on that i lose connection everyday at the same time its the most annoying thing in the world to deal with i pay good money and every single day its the same thing i might lose connection for 20 mins and i might lose it for 6-7 hours like seriously dude this isnt a joke and its extremely annoying if i dont get this sorted i will be switching to another company