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internet dropping every 10 minutes

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Frequent Visitor

internet dropping every 10 minutes

Internet past year has been dropping multiple times a day, now its dropping every 10 minutes. I can't play any online video games, which is honestly a deal breaker for this home.  It's new coax run from the pole to my modem, 3 modems , same problem. Had a tech come out multiple times. Main boss from chicago said there is a problem in my sector or something like that, and that it was gonna be fixed. Here I am a year later, and I'm literally about to sell my house because I can't stand living with this god forsaken internet service.

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Expert

Re: internet dropping every 10 minutes

Start here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652



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Frequent Visitor

Re: internet dropping every 10 minutes

i appreciate you're effort, but that was like day one stuff almost a year ago. this problem is way past all that

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Expert

Re: internet dropping every 10 minutes

Call 1800comcast. Insist on a tech visit. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!