intermittent connectivity issues, high amount of uncorrected errors on the line - Xfinity Help and Support Forums

340 · ‎11-10-2020

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Freq. (MHz)	Pwr (dBmV)	SNR (dB)	Corrected	Uncorrected
1	Locked	QAM256	5	549.0	0.6	39.1	244119	805133
2	Locked	QAM256	1	525.0	1.0	38.5	228326	742385
3	Locked	QAM256	2	531.0	1.1	31.0	228143	746833
4	Locked	QAM256	3	537.0	1.0	39.3	228935	750019
5	Locked	QAM256	4	543.0	0.8	38.7	229490	755896
6	Locked	QAM256	6	555.0	0.7	39.1	231379	764965
7	Locked	QAM256	7	561.0	0.5	38.8	231578	769497
8	Locked	QAM256	8	579.0	3.1	36.9	233454	779825
9	Locked	QAM256	9	585.0	0.8	30.9	234219	782944
10	Locked	QAM256	10	591.0	0.6	27.2	234367	788295
11	Locked	QAM256	11	597.0	3.6	37.9	233700	791699
12	Locked	QAM256	12	603.0	1.0	38.9	235734	795559
13	Locked	QAM256	13	609.0	0.5	38.4	235638	799831
14	Locked	QAM256	14	615.0	0.0	38.9	236306	804143
15	Locked	QAM256	15	621.0	-0.5	38.8	237085	805732
16	Locked	QAM256	16	627.0	-0.2	37.8	237196	810333
17	Locked	QAM256	17	633.0	-0.1	38.8	236825	813992
18	Locked	QAM256	18	639.0	-0.6	38.5	238699	815620
19	Locked	QAM256	19	645.0	-0.4	38.7	237982	820124
20	Locked	QAM256	29	495.0	0.9	39.2	225355	720171
21	Locked	QAM256	34	507.0	0.8	38.6	226373	731313
22	Locked	QAM256	35	513.0	0.4	39.1	227834	736790
23	Locked	QAM256	36	519.0	0.8	39.3	227668	740716
24	Locked	OFDM PLC	37	762.0	-1.7	36.9	5161985	0
25	Locked	QAM256	38	471.0	1.0	39.2	222894	700309
26	Locked	QAM256	39	477.0	1.1	39.1	223929	704760
27	Locked	QAM256	40	483.0	0.8	39.2	224277	710988
28	Locked	QAM256	41	489.0	0.6	39.0	224203	717318
29	Locked	QAM256	42	447.0	1.9	39.1	217484	676251
30	Locked	QAM256	43	453.0	1.6	38.6	221386	684256
31	Locked	QAM256	44	459.0	1.9	39.1	221030	690046
32	Locked	QAM256	45	465.0	1.4	39.3	222640	695489

Upstream Bonded Channels

Channel	Lock Status	Channel Type	Channel ID	Symb. Rate (Ksym/sec)	Freq. (MHz)	Pwr (dBmV)
1	Locked	SC-QAM	1	5120	35.6	38.8
2	Locked	SC-QAM	2	5120	29.2	38.8
3	Locked	SC-QAM	3	5120	22.8	39.3
4	Locked	SC-QAM	4	5120	16.4	38.0
5	Locked	SC-QAM	5	1280	39.6	40.5

22:52:57 Tue Nov 10 2020		Critical (3)		Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER=3.1;
	22:52:58 Tue Nov 10 2020		Critical (3)		No Ranging Response received - T3 time-out;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER=3.1;
	22:53:29 Tue Nov 10 2020		Critical (3)		Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER=3.1;
	22:54:16 Tue Nov 10 2020		Warning (5)		MDD message timeout;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER=3.1;
	22:54:42 Tue Nov 10 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 6 7 8 9 11 12 13 14 15 16 17 18 19 29 34 35 36 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER
	22:55:42 Tue Nov 10 2020		Warning (5)		MDD message timeout;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER=3.1;
	22:56:12 Tue Nov 10 2020		Notice (6)		CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 6 7 8 9 10 11 12 13 14 15 16 17 18 19 29 34 35 36 38 39 40 41 42 43 44 45; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-
	22:57:26 Tue Nov 10 2020		Warning (5)		MDD message timeout;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER=3.1;
	22:59:42 Tue Nov 10 2020		Critical (3)		Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=00:40:36:4c:e0:da;CMTS-MAC=00:01:5c:82:a8:48;CM-QOS=1.1;CM-VER=3.1;