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having trouble resetting modem

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having trouble resetting modem

I have a modem but for some reason it does not let me troubleshoot or reset. It always says that it's unavailable and that I need to unlock the feature.




Re: having trouble resetting modem

Don't know what that's about but you could try just manually power-cycling it by unplugging it for a minute. 


If you want to you could hard reset it to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds.  You will lose any customized settings, and they will need to be re-configured from scratch.


What problems are you actually having with your connection ?

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