Community Forum

having trouble resetting modem

Highlighted
New Poster

having trouble resetting modem

I have a modem but for some reason it does not let me troubleshoot or reset. It always says that it's unavailable and that I need to unlock the feature.

Mdelarosa0821_0-1595399887333.png

 

Highlighted
Expert

Re: having trouble resetting modem

Don't know what that's about but you could try just manually power-cycling it by unplugging it for a minute. 

 

If you want to you could hard reset it to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds.  You will lose any customized settings, and they will need to be re-configured from scratch.

 

What problems are you actually having with your connection ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!