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Hi,@mbryson358, for this issue I would contact our CSA team, customer security assurance team, here is their number 1-888-565-4329. As far as the internet dropping, we can look into troubleshooting that, but if you are concerned if you've been hacked, I would definitely reach out to our team of experts CSA. To troubleshoot your internet, please send me a private message and include your name and address in order for us to assist. Just click on my name "ComcastStarr" then click send a message to continue with that.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
