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gig internet please. cm1150v call center no help

taker418
Frequent Visitor

gig internet please. cm1150v call center no help

hi, i bought a netgear cm1150v and a asus RT-AC3100 and upgraded to gig internet however only getting around 350/40 can someone please provision my modem correctly loyal customer for 3+ years.

 

ProcedureStatusComment
Acquire Downstream Channel507000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2565507000000 Hz-6.3 dBmV38.7 dB130
2LockedQAM2562483000000 Hz-6.4 dBmV38.6 dB240
3LockedQAM2563489000000 Hz-6.5 dBmV38.5 dB220
4LockedQAM2564495000000 Hz-6.2 dBmV38.7 dB230
5LockedQAM2566513000000 Hz-6.2 dBmV38.7 dB210
6LockedQAM2567519000000 Hz-5.9 dBmV38.9 dB140
7LockedQAM2568525000000 Hz-6.1 dBmV38.8 dB160
8LockedQAM2569531000000 Hz-6 dBmV38.9 dB290
9LockedQAM25610537000000 Hz-6.2 dBmV38.8 dB230
10LockedQAM25611543000000 Hz-6.2 dBmV38.8 dB150
11LockedQAM25612549000000 Hz-6.1 dBmV38.8 dB210
12LockedQAM25613555000000 Hz-6.1 dBmV38.9 dB270
13LockedQAM25614561000000 Hz-6.5 dBmV38.7 dB180
14LockedQAM25615567000000 Hz-6.4 dBmV38.7 dB290
15LockedQAM25616573000000 Hz-6.2 dBmV38.8 dB330
16LockedQAM25617579000000 Hz-6.6 dBmV38.5 dB320
17LockedQAM25618585000000 Hz-6.6 dBmV38.6 dB420
18LockedQAM25619591000000 Hz-6.2 dBmV38.7 dB420
19LockedQAM25620597000000 Hz-6.5 dBmV38.7 dB360
20LockedQAM25621603000000 Hz-6.8 dBmV38.5 dB500
21LockedQAM25622609000000 Hz-6.7 dBmV38.6 dB340
22LockedQAM25623615000000 Hz-7 dBmV38.5 dB340
23LockedQAM25624621000000 Hz-7.5 dBmV38.3 dB410
24LockedQAM25625627000000 Hz-7.4 dBmV38.3 dB360
25LockedQAM25626633000000 Hz-7.2 dBmV38.4 dB400
26LockedQAM25627639000000 Hz-7.1 dBmV38.3 dB450
27LockedQAM25628645000000 Hz-6.9 dBmV38.4 dB410
28LockedQAM25629651000000 Hz-6.9 dBmV38.5 dB410
29LockedQAM25630657000000 Hz-7.4 dBmV38.2 dB340
30LockedQAM25636663000000 Hz-7.8 dBmV38.1 dB390
31LockedQAM25637669000000 Hz-7.7 dBmV38.2 dB470
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec35600000 Hz54 dBmV
2LockedATDMA25120 Ksym/sec29200000 Hz54 dBmV
3LockedATDMA35120 Ksym/sec22800000 Hz53.3 dBmV
4LockedATDMA45120 Ksym/sec16400000 Hz52.8 dBmV
5LockedATDMA51280 Ksym/sec39600000 Hz51.8 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 
Downstream OFDM Channels
ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0 ,1 ,2 ,331722000000 Hz-7.0 dBmV38.2 dB1228 ~ 286715148254146599320
2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
 
Upstream OFDMA Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
 
Current System Time:Wed Aug 19 18:26:58 2020
System Up Time:00:26:55
EG
Expert

Re: gig internet please. cm1150v call center no help

This may or may not be the root cause of the problem but it needs to be addressed regardless.

 

The upstream power is too high / out of spec. And the downstream power is on the low / weak side.side. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct. addressed regardless.

 

 



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taker418
Frequent Visitor

Re: gig internet please. cm1150v call center no help

we haven't had a tech out here in three years when they first wired the house i guess comcast works different than when you start using your own equipment and actually see what is actually going on behind the scene. thanks for the info ill try and get a tech out here hopefully 

EG
Expert

Re: gig internet please. cm1150v call center no help

Good luck with it ! Please post back with how things turn out.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
taker418
Frequent Visitor

Re: gig internet please. cm1150v call center no help

will do what do i tell them exactly so they know what to look for 

EG
Expert

Re: gig internet please. cm1150v call center no help

The tech will know what to look for. Show them this thread if you like but don't surprised if they don't want to see it.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
taker418
Frequent Visitor

Re: gig internet please. cm1150v call center no help

ok, thanks 

taker418
Frequent Visitor

Re: gig internet please. cm1150v call center no help

update:

 

tech just left today he said he had to come back with another piece of equipment that he didn't have to test the line at the tap forgot what he called it. my speed is now at 410/45. he said he wants to do that first before dropping a new line down hopefully they will come back im on a gig teir just no gig here are my new numbers.

 

Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
 

Startup Procedure

ProcedureStatusComment
Acquire Downstream Channel507000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
 

Downstream Bonded Channels

ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2565507000000 Hz-5.6 dBmV37.9 dB1870
2LockedQAM2562483000000 Hz-5.7 dBmV37.7 dB5401254
3LockedQAM2563489000000 Hz-5.8 dBmV37.7 dB5451608
4LockedQAM2564495000000 Hz-5.6 dBmV37.8 dB9092618
5LockedQAM2566513000000 Hz-5.3 dBmV38 dB7032007
6LockedQAM2567519000000 Hz-5.1 dBmV38.1 dB10312338
7LockedQAM2568525000000 Hz-5.4 dBmV38 dB26123012
8LockedQAM2569531000000 Hz-5.3 dBmV38.1 dB11422367
9LockedQAM25610537000000 Hz-5.5 dBmV38 dB8632050
10LockedQAM25611543000000 Hz-5.5 dBmV38 dB6242018
11LockedQAM25612549000000 Hz-5.3 dBmV38.1 dB6932000
12LockedQAM25613555000000 Hz-5.4 dBmV38 dB6781899
13LockedQAM25614561000000 Hz-5.7 dBmV37.9 dB7121982
14LockedQAM25615567000000 Hz-5.8 dBmV37.9 dB7671862
15LockedQAM25616573000000 Hz-5.6 dBmV37.9 dB6681997
16LockedQAM25617579000000 Hz-6.2 dBmV37.6 dB8061962
17LockedQAM25618585000000 Hz-6.3 dBmV37.6 dB9602375
18LockedQAM25619591000000 Hz-5.8 dBmV37.8 dB10672592
19LockedQAM25620597000000 Hz-5.9 dBmV37.8 dB7652015
20LockedQAM25621603000000 Hz-6.1 dBmV37.7 dB8532125
21LockedQAM25622609000000 Hz-6 dBmV37.8 dB8102044
22LockedQAM25623615000000 Hz-6.4 dBmV37.6 dB7412091
23LockedQAM25624621000000 Hz-6.8 dBmV37.4 dB9112134
24LockedQAM25625627000000 Hz-6.8 dBmV37.5 dB15593312
25LockedQAM25626633000000 Hz-6.7 dBmV37.5 dB11222716
26LockedQAM25627639000000 Hz-6.7 dBmV37.4 dB9072090
27LockedQAM25628645000000 Hz-6.8 dBmV37.4 dB28217555
28LockedQAM25629651000000 Hz-6.7 dBmV37.4 dB8982086
29LockedQAM25630657000000 Hz-7.2 dBmV37.2 dB8882058
30LockedQAM25636663000000 Hz-7.5 dBmV37.1 dB8812027
31LockedQAM25637669000000 Hz-7.3 dBmV37.1 dB8532055
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 

Upstream Bonded Channels

ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec35600000 Hz52 dBmV
2LockedATDMA25120 Ksym/sec29200000 Hz51.8 dBmV
3LockedATDMA35120 Ksym/sec22800000 Hz50.8 dBmV
4LockedATDMA45120 Ksym/sec16400000 Hz50.3 dBmV
5LockedATDMA51280 Ksym/sec39600000 Hz49.8 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 

Downstream OFDM Channels

ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0 ,1 ,2 ,331722000000 Hz-7.5 dBmV36.8 dB1228 ~ 28671032928821007782110
2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
 

Upstream OFDMA Channels

ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
 

Current System Time:Thu Aug 27 12:28:58 2020System Up Time:03:27:38

taker418
Frequent Visitor

Re: gig internet please. cm1150v call center no help

solved! turns out it was a setting in my router that was slowing everything down. digging through the settings there was a something called nat acceleration that was disabled i turned it on and wham! 950/50 consistently. just want to say thanks to the tech came out twice just awesome. ill close this thread.

 

Startup Procedure
ProcedureStatusComment
Acquire Downstream Channel507000000 HzLocked
Connectivity StateOKOperational
Boot StateOKOperational
SecurityEnabledBPI+
IP Provisioning ModeHonor MDDhonorMdd(4)
 
Downstream Bonded Channels
ChannelLock StatusModulationChannel IDFrequencyPowerSNRCorrectablesUncorrectables
1LockedQAM2565507000000 Hz-3.8 dBmV38.1 dB1570
2LockedQAM2562483000000 Hz-3.8 dBmV37.9 dB1910
3LockedQAM2563489000000 Hz-3.9 dBmV38 dB1860
4LockedQAM2564495000000 Hz-3.8 dBmV38 dB1690
5LockedQAM2566513000000 Hz-3.5 dBmV38.2 dB1460
6LockedQAM2567519000000 Hz-3.1 dBmV38.3 dB1410
7LockedQAM2568525000000 Hz-3.3 dBmV38.2 dB1650
8LockedQAM2569531000000 Hz-3.3 dBmV38.3 dB1480
9LockedQAM25610537000000 Hz-3.6 dBmV38.2 dB1620
10LockedQAM25611543000000 Hz-3.6 dBmV38.3 dB1480
11LockedQAM25612549000000 Hz-3.3 dBmV38.3 dB1710
12LockedQAM25613555000000 Hz-3.4 dBmV38.3 dB1620
13LockedQAM25614561000000 Hz-3.7 dBmV38.2 dB1810
14LockedQAM25615567000000 Hz-3.7 dBmV38.1 dB1770
15LockedQAM25616573000000 Hz-3.4 dBmV38.3 dB2050
16LockedQAM25617579000000 Hz-3.8 dBmV38 dB2260
17LockedQAM25618585000000 Hz-3.8 dBmV38.1 dB2390
18LockedQAM25619591000000 Hz-3.5 dBmV38.2 dB2410
19LockedQAM25620597000000 Hz-3.8 dBmV38.1 dB2360
20LockedQAM25621603000000 Hz-4 dBmV37.9 dB3040
21LockedQAM25622609000000 Hz-4 dBmV38.1 dB2450
22LockedQAM25623615000000 Hz-4.5 dBmV37.9 dB2260
23LockedQAM25624621000000 Hz-4.9 dBmV37.7 dB2910
24LockedQAM25625627000000 Hz-4.7 dBmV37.8 dB2450
25LockedQAM25626633000000 Hz-4.4 dBmV37.9 dB2580
26LockedQAM25627639000000 Hz-4.2 dBmV37.9 dB2880
27LockedQAM25628645000000 Hz-4.3 dBmV37.8 dB2960
28LockedQAM25629651000000 Hz-4.5 dBmV37.8 dB2740
29LockedQAM25630657000000 Hz-5.1 dBmV37.5 dB3110
30LockedQAM25636663000000 Hz-5.5 dBmV37.4 dB2890
31LockedQAM25637669000000 Hz-5.3 dBmV37.5 dB2670
32Not LockedUnknown00 Hz0.0 dBmV0.0 dB00
 
Upstream Bonded Channels
ChannelLock StatusUS Channel TypeChannel IDSymbol RateFrequencyPower
1LockedATDMA15120 Ksym/sec35600000 Hz50.8 dBmV
2LockedATDMA25120 Ksym/sec29200000 Hz50.5 dBmV
3LockedATDMA35120 Ksym/sec22800000 Hz49.8 dBmV
4LockedATDMA45120 Ksym/sec16400000 Hz49.3 dBmV
5LockedATDMA51280 Ksym/sec39600000 Hz48.5 dBmV
6Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
7Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
8Not LockedUnknown00 Ksym/sec0 Hz0.0 dBmV
 
Downstream OFDM Channels
ChannelLock
Status
Modulation /
Profile ID
Channel
ID
FrequencyPowerSNR /
MER
Active Subcarrier
Number Range
Unerrored
Codewords
Correctable
Codewords
Uncorrectable
Codewords
1Locked0 ,1 ,2 ,331722000000 Hz-5.0 dBmV37.3 dB1228 ~ 286756810160519275610
2Not Locked000 Hz0 dBmV0.0 dB0 ~ 4095000
 
Upstream OFDMA Channels
ChannelLock StatusModulation / Profile IDChannel IDFrequencyPower
1Not Locked000 Hz0 dBmV
2Not Locked000 Hz0 dBmV
 
Current System Time:Wed Sep 02 17:16:42 2020
System Up Time:02:06:14
EG
Expert

Re: gig internet please. cm1150v call center no help

Good to hear ! The marginal power levels should still be addressed as they may be a problem just waiting to happen. Good luck with it. Now closing this thread.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!