hi, i bought a netgear cm1150v and a asus RT-AC3100 and upgraded to gig internet however only getting around 350/40 can someone please provision my modem correctly loyal customer for 3+ years.
| Procedure | Status | Comment | | Acquire Downstream Channel | 507000000 Hz | Locked | | Connectivity State | OK | Operational | | Boot State | OK | Operational | | Security | Enabled | BPI+ | | IP Provisioning Mode | Honor MDD | honorMdd(4) |
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| Downstream Bonded Channels |
| Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | Uncorrectables | | 1 | Locked | QAM256 | 5 | 507000000 Hz | -6.3 dBmV | 38.7 dB | 13 | 0 | | 2 | Locked | QAM256 | 2 | 483000000 Hz | -6.4 dBmV | 38.6 dB | 24 | 0 | | 3 | Locked | QAM256 | 3 | 489000000 Hz | -6.5 dBmV | 38.5 dB | 22 | 0 | | 4 | Locked | QAM256 | 4 | 495000000 Hz | -6.2 dBmV | 38.7 dB | 23 | 0 | | 5 | Locked | QAM256 | 6 | 513000000 Hz | -6.2 dBmV | 38.7 dB | 21 | 0 | | 6 | Locked | QAM256 | 7 | 519000000 Hz | -5.9 dBmV | 38.9 dB | 14 | 0 | | 7 | Locked | QAM256 | 8 | 525000000 Hz | -6.1 dBmV | 38.8 dB | 16 | 0 | | 8 | Locked | QAM256 | 9 | 531000000 Hz | -6 dBmV | 38.9 dB | 29 | 0 | | 9 | Locked | QAM256 | 10 | 537000000 Hz | -6.2 dBmV | 38.8 dB | 23 | 0 | | 10 | Locked | QAM256 | 11 | 543000000 Hz | -6.2 dBmV | 38.8 dB | 15 | 0 | | 11 | Locked | QAM256 | 12 | 549000000 Hz | -6.1 dBmV | 38.8 dB | 21 | 0 | | 12 | Locked | QAM256 | 13 | 555000000 Hz | -6.1 dBmV | 38.9 dB | 27 | 0 | | 13 | Locked | QAM256 | 14 | 561000000 Hz | -6.5 dBmV | 38.7 dB | 18 | 0 | | 14 | Locked | QAM256 | 15 | 567000000 Hz | -6.4 dBmV | 38.7 dB | 29 | 0 | | 15 | Locked | QAM256 | 16 | 573000000 Hz | -6.2 dBmV | 38.8 dB | 33 | 0 | | 16 | Locked | QAM256 | 17 | 579000000 Hz | -6.6 dBmV | 38.5 dB | 32 | 0 | | 17 | Locked | QAM256 | 18 | 585000000 Hz | -6.6 dBmV | 38.6 dB | 42 | 0 | | 18 | Locked | QAM256 | 19 | 591000000 Hz | -6.2 dBmV | 38.7 dB | 42 | 0 | | 19 | Locked | QAM256 | 20 | 597000000 Hz | -6.5 dBmV | 38.7 dB | 36 | 0 | | 20 | Locked | QAM256 | 21 | 603000000 Hz | -6.8 dBmV | 38.5 dB | 50 | 0 | | 21 | Locked | QAM256 | 22 | 609000000 Hz | -6.7 dBmV | 38.6 dB | 34 | 0 | | 22 | Locked | QAM256 | 23 | 615000000 Hz | -7 dBmV | 38.5 dB | 34 | 0 | | 23 | Locked | QAM256 | 24 | 621000000 Hz | -7.5 dBmV | 38.3 dB | 41 | 0 | | 24 | Locked | QAM256 | 25 | 627000000 Hz | -7.4 dBmV | 38.3 dB | 36 | 0 | | 25 | Locked | QAM256 | 26 | 633000000 Hz | -7.2 dBmV | 38.4 dB | 40 | 0 | | 26 | Locked | QAM256 | 27 | 639000000 Hz | -7.1 dBmV | 38.3 dB | 45 | 0 | | 27 | Locked | QAM256 | 28 | 645000000 Hz | -6.9 dBmV | 38.4 dB | 41 | 0 | | 28 | Locked | QAM256 | 29 | 651000000 Hz | -6.9 dBmV | 38.5 dB | 41 | 0 | | 29 | Locked | QAM256 | 30 | 657000000 Hz | -7.4 dBmV | 38.2 dB | 34 | 0 | | 30 | Locked | QAM256 | 36 | 663000000 Hz | -7.8 dBmV | 38.1 dB | 39 | 0 | | 31 | Locked | QAM256 | 37 | 669000000 Hz | -7.7 dBmV | 38.2 dB | 47 | 0 | | 32 | Not Locked | Unknown | 0 | 0 Hz | 0.0 dBmV | 0.0 dB | 0 | 0 |
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| Upstream Bonded Channels |
| Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | | 1 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 54 dBmV | | 2 | Locked | ATDMA | 2 | 5120 Ksym/sec | 29200000 Hz | 54 dBmV | | 3 | Locked | ATDMA | 3 | 5120 Ksym/sec | 22800000 Hz | 53.3 dBmV | | 4 | Locked | ATDMA | 4 | 5120 Ksym/sec | 16400000 Hz | 52.8 dBmV | | 5 | Locked | ATDMA | 5 | 1280 Ksym/sec | 39600000 Hz | 51.8 dBmV | | 6 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 7 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV | | 8 | Not Locked | Unknown | 0 | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
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| Downstream OFDM Channels |
| Channel | Lock
Status | Modulation /
Profile ID | Channel
ID | Frequency | Power | SNR /
MER | Active Subcarrier
Number Range | Unerrored
Codewords | Correctable
Codewords | Uncorrectable
Codewords | | 1 | Locked | 0 ,1 ,2 ,3 | 31 | 722000000 Hz | -7.0 dBmV | 38.2 dB | 1228 ~ 2867 | 15148254 | 14659932 | 0 | | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | 0.0 dB | 0 ~ 4095 | 0 | 0 | 0 |
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| Upstream OFDMA Channels |
| Channel | Lock Status | Modulation / Profile ID | Channel ID | Frequency | Power | | 1 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV | | 2 | Not Locked | 0 | 0 | 0 Hz | 0 dBmV |
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| Current System Time:Wed Aug 19 18:26:58 2020 |
| System Up Time:00:26:55 |
Accepted Solution
taker418
Contributor
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16 Messages
5 years ago
solved! turns out it was a setting in my router that was slowing everything down. digging through the settings there was a something called nat acceleration that was disabled i turned it on and wham! 950/50 consistently. just want to say thanks to the tech came out twice just awesome. ill close this thread.
Status
Profile ID
ID
MER
Number Range
Codewords
Codewords
Codewords
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EG
Expert
•
111.5K Messages
5 years ago
This may or may not be the root cause of the problem but it needs to be addressed regardless.
The upstream power is too high / out of spec. And the downstream power is on the low / weak side.side. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage types like GE, RadioShack, RCA, Philips, Leviton, Magnavox, and Rocketfish from big box stores like Home Depot, Lowes, Target, Wal-Mart etc. Splitters should be swapped with known to be good / new ones to test
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two way splitter connected directly off of the drop from the street/pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed, and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct. addressed regardless.
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taker418
Contributor
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16 Messages
5 years ago
we haven't had a tech out here in three years when they first wired the house i guess comcast works different than when you start using your own equipment and actually see what is actually going on behind the scene. thanks for the info ill try and get a tech out here hopefully
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EG
Expert
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111.5K Messages
5 years ago
The tech will know what to look for. Show them this thread if you like but don't surprised if they don't want to see it.
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EG
Expert
•
111.5K Messages
5 years ago
Good luck with it ! Please post back with how things turn out.
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taker418
Contributor
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16 Messages
5 years ago
ok, thanks
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taker418
Contributor
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16 Messages
5 years ago
will do what do i tell them exactly so they know what to look for
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taker418
Contributor
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16 Messages
5 years ago
update:
tech just left today he said he had to come back with another piece of equipment that he didn't have to test the line at the tap forgot what he called it. my speed is now at 410/45. he said he wants to do that first before dropping a new line down hopefully they will come back im on a gig teir just no gig here are my new numbers.
Startup Procedure
Downstream Bonded Channels
Upstream Bonded Channels
Downstream OFDM Channels
Status
Profile ID
ID
MER
Number Range
Codewords
Codewords
Codewords
Upstream OFDMA Channels
Current System Time:Thu Aug 27 12:28:58 2020System Up Time:03:27:38
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EG
Expert
•
111.5K Messages
5 years ago
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