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disconnect every few minutes/hours

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chromakeith
Regular Visitor
‎05-08-2020 01:17 AM

disconnect every few minutes/hours

Hi Y'all.
So starting about 3-4 weeks ago, I've been experiencing more and more frequent disconnects. They range from lasting a few seconds to about an hour of disconnect, but can occur almost every 3-5 minutes. I've reset routers and modems, replaced cables, and even replaced my modem with a newer model (the old one was only a year old). Still all my disconnects persist, even after having a tech come out, rummaging around in my units cable closet and removing a splitter the complex had there.

It's becoming increasingly common and it is making it impossible to work when i lose connection every few minutes. Xfinity just said they can't send technicians out anymore to fix anything and will only have a tech call me to 'walk me through fixing it'? The problem clearly isn't from the wall to my devices, and i'm running out of options to get their attention. Any suggestions?

Here's all the stuff your help threads suggest: 

<tabindex=-1>Downstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 21 591000000 Hz 0.3 dBmV 42.2 dB 1700476902 0 0
2 Locked QAM256 1 465000000 Hz 0.3 dBmV 42.3 dB 1699344715 0 0
3 Locked QAM256 2 471000000 Hz 0.1 dBmV 42.3 dB 1699349998 0 0
4 Locked QAM256 3 477000000 Hz 0.2 dBmV 42.3 dB 1699356016 0 0
5 Locked QAM256 5 489000000 Hz 0.4 dBmV 42.4 dB 1699355952 0 0
6 Locked QAM256 6 495000000 Hz 0.1 dBmV 42.1 dB 1699362671 0 0
7 Locked QAM256 7 501000000 Hz -0.3 dBmV 42.0 dB 1699364349 0 0
8 Locked QAM256 8 507000000 Hz -0.2 dBmV 41.9 dB 1699370032 0 0
9 Locked QAM256 9 513000000 Hz 0.1 dBmV 42.2 dB 1699387160 0 0
10 Locked QAM256 10 519000000 Hz 0.4 dBmV 42.2 dB 1699391055 0 0
11 Locked QAM256 11 525000000 Hz 0.2 dBmV 42.1 dB 1699395400 0 0
12 Locked QAM256 12 531000000 Hz -0.2 dBmV 42.1 dB 1699395430 0 0
13 Locked QAM256 13 537000000 Hz -0.3 dBmV 41.9 dB 1699403456 0 0
14 Locked QAM256 14 543000000 Hz 0.0 dBmV 42.0 dB 1699406132 0 0
15 Locked QAM256 15 555000000 Hz 0.3 dBmV 42.1 dB 1699410076 0 0
16 Locked QAM256 16 561000000 Hz -0.1 dBmV 42.0 dB 1699415539 0 0
17 Locked QAM256 17 567000000 Hz -0.3 dBmV 41.9 dB 1699460212 0 0
18 Locked QAM256 18 573000000 Hz 0.1 dBmV 42.2 dB 1699464056 0 0
19 Locked QAM256 19 579000000 Hz 0.5 dBmV 42.3 dB 1699467405 0 0
20 Locked QAM256 20 585000000 Hz 0.6 dBmV 42.4 dB 1699470408 0 0
21 Locked QAM256 22 597000000 Hz 0.2 dBmV 42.2 dB 1699476172 0 0
22 Locked QAM256 23 603000000 Hz 0.4 dBmV 42.2 dB 1699479574 0 0
23 Locked QAM256 24 609000000 Hz 0.8 dBmV 42.3 dB 1699482879 0 0
24 Locked QAM256 25 615000000 Hz 0.8 dBmV 42.3 dB 1699486008 0 0
25 Locked QAM256 26 621000000 Hz 0.5 dBmV 42.2 dB 1699490811 0 0
26 Locked QAM256 27 627000000 Hz 0.4 dBmV 42.1 dB 1699496077 0 0
27 Locked QAM256 28 633000000 Hz 0.3 dBmV 42.1 dB 1699498122 0 0
28 Locked QAM256 29 639000000 Hz 0.4 dBmV 42.1 dB 1699500597 0 0
29 Locked QAM256 30 645000000 Hz 0.6 dBmV 42.0 dB 1699506017 0 0
30 Locked QAM256 31 651000000 Hz 0.8 dBmV 42.1 dB 1699506924 0 0
31 Locked QAM256 32 657000000 Hz 0.6 dBmV 42.1 dB 1699508751 0 0
32 Not Locked Unknown 0 0 Hz 0.0 dBmV 0.0 dB 0 0

0

 

 

 

<tabindex=-1>Upstream Bonded Channels</tabindex=-1>
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 35600000 Hz 44.5 dBmV
2 Locked ATDMA 2 29200000 Hz 45.0 dBmV
3 Locked ATDMA 3 22800000 Hz 44.8 dBmV
4 Locked ATDMA 4 16000000 Hz 44.5 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV

 

 

 
 
 
 
Time Priority Description
2020-05-07, 22:09:00 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 22:08:27 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:58:22 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:58:06 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:58:01 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:57:35 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:57:28 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:57:22 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:47:42 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:47:05 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:35:57 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:35:55 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:35:26 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:35:23 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:29:26 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:29:25 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:28:56 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:28:52 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:28:18 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:28:15 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:27:19 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:27:16 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:26:25 Notice (6) CM-STATUS message sent. Event Type Code: 22; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 16:25:57 Notice (6) CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 15:54:14 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 15:53:44 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 14:55:40 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 14:55:11 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 14:49:21 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 14:48:55 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 14:19:12 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 14:18:40 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 13:04:33 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-07, 13:04:02 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-06, 20:48:04 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-06, 20:47:38 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-06, 19:13:00 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-06, 19:12:34 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-06, 19:05:38 Notice (6) CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
2020-05-06, 19:05:10 Notice (6) CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=38:94:ed:9e:a7:48;CMTS-MAC=00:01:5c:7c:da:75;CM-QOS=1.1;CM-VER=3.1;
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