connection problem

i should have added this, has anyone else had this problem if so does changing out the box help??

Is this with a WiFi connection ? If so, for a test, does a computer / device that is hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.

its via ethernet

thanks

if thats not the error log where is it on the 10.0.0.1 website?

The stats are o/k / within specs. Make and model number ?

Are there any modem error log entries being shown ? If so, please also post them in their entirety.

Nevermind.  We've seen many posts here recently indicating that they have now blocked the end-user from accessing the modem component's RF signal error log entries in the Comcast supplied gateway devices. A BIG mistake in my opinion......

The signal stats are o/k but perhaps there is noise ingress into the line(s) somewhere.

There are other signal stat figures that can't be read by the modem. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch." (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). These are as equally important in diagnosing connectivity issues as are the modem's stats.

I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. You should get a reply here in your topic. Good luck !

O/k, start with the modem's signal stats. Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?

The SNR numbers were being shown with the downstream channel power levels, and they were good. The codewords were o/k as well. Any error log entries ?

the make i believe is gateway & the model is Cisco DPC3941T

i can't find the signal to noise ratio

upstream:

IndexLock StatusFrequencySymbol RatePower LevelModulationChannel Type

downstream:

IndexLock StatusFrequencySNRPower LevelModulation

where would the error log entries be???