Community Forum

confused on modems

Highlighted
New Poster

confused on modems

Confused on modems I have from Comcast.  I have 2 modems from xfinity in my house.  One in basement where service comes in and a gateway in the main house.  When I look on "my xfinity" it shows the two.  what is the difference between these 2 and which on should we be connecting our computers to for wifi?

Highlighted
Diamond Problem Solver

Re: confused on modems

Without knowing models etc, it would be impossible to know (we haven’t been to your house) but a good chance one is for phone service and one internet. Look at what’s connected to each

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: confused on modems

one is a  CGM4140COM xfi advanced gateway in the main floor of the house  , and the DPC3941T is in the basement in a control panel area. 

Highlighted
Diamond Problem Solver

Re: confused on modems

Did the 3941 have a phone line coming out of it? Do you have phone service?

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!