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3 Messages
changing my wifi name and password
I want to change my wifi name and password for a new modem I bought and installed today. Because I own it, Xfinity keeps sending me to device page and to manage account from there. Then when I get to device page and my device is recognized it does not allow me to manage it. I wind up in Xfinity with their message that they cannot help me but to go to the device page(again). Why is this so hard?
Accepted Solution
EG
Expert
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103.6K Messages
4 years ago
O/k I Googled the user guide for you... Click on "user guide";
https://arris.secure.force.com/consumers/ConsumerProductDetail?p=a0h0c00000P1guoAAB&c=SURFboard%20Cable%20Modems%20and%20Gateways#panel3
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EG
Expert
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103.6K Messages
4 years ago
It's not hard. You can't manage stuff on their website that is not supplied by them. What are the exact makes and model numbers of your owned equipment ?
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Janet591
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3 Messages
4 years ago
Arris Surfboard Wi-fi Cable Modem SBG8300
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Janet591
New Poster
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3 Messages
4 years ago
Thank you SO much! You are a llfesaver! You brought me right where I needed to be and answered all my questions. I now have a new wi-fi name to easily identify!:) Sorry, I am late in responding: I took myself off the pc(to give myself a break and not a headache) because I spent MANY hours trying to figure things out, Again, many thanks!!!
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EG
Expert
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103.6K Messages
4 years ago
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