Community Forum

cant log into 10.0.0.1

Highlighted
New Poster

cant log into 10.0.0.1

I changed the password a while back to my 10.0.0.1 and I cant remember it. How can i change it?

Highlighted
Silver Problem Solver

Re: cant log into 10.0.0.1

One way is to a factory reset of your Gateway.

https://www.youtube.com/watch?v=3nRolmu_5TY


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Highlighted
Expert

Re: cant log into 10.0.0.1

The above vid is for a straight cable modem or a voice modem..... If you do the above, hold the reset button in for at least 30 seconds, not 5 seconds for a full hard factory reset of a router or a gateway device. Otherwise, it's just a power cycle operation...



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!