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The above vid is for a straight cable modem or a voice modem..... If you do the above, hold the reset button in for at least 30 seconds, not 5 seconds for a full hard factory reset of a router or a gateway device. Otherwise, it's just a power cycle operation...
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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
