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can't connect to thecybershadow.net and can't find the reason.

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New Poster

can't connect to thecybershadow.net and can't find the reason.

I'm having an issue with a particular domain host, which is precisely where its game rooms are hosted for Worms Armageddon.

 

I can't join their rooms cause they're hosted at wormnet.net which is the same to say as thecybershadow.net, my intuition tells me it will work if they were hosted using ipv6 cause I can do the following command on cmd. ping -6 thecybershadow.net and I get ping results from its ipv6 addresses but not using ping -4 on cmd in windows 10.

 

When I reset modem or the comcast technicians send refresh signals after contacting them, I can connect to the rooms fine for only for 1 or 2 days, sometimes for only a few minutes before I get timeouts again.

 

Comcast technician ordered a new modem which I swapped succesfully with connection back on and the same thing happened, only worked for a few minutes, I contacted thecybershadow.net and he sent me a tracert report from his end in eastern europe.

https://dump.thecybershadow.net/d37c314d86777efbd80103e362d98394/09%3A07%3A28-upload.txt

 

I also did the same from my end (when it works) this is the result:

 

Tracing route to thecybershadow.net [95.216.24.116]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms 10.0.0.1
2 12 ms 18 ms 12 ms 96.120.96.177
3 13 ms 12 ms 10 ms po-126-1356-rur202.saltlakecity.ut.utah.comcast.net [96.110.233.153]
4 11 ms 9 ms 10 ms be-2-ar01.sandy.ut.utah.comcast.net [69.139.247.61]
5 27 ms 29 ms 27 ms be-33660-cr02.sunnyvale.ca.ibone.comcast.net [68.86.90.145]
6 27 ms 27 ms 27 ms be-3411-pe11.529bryant.ca.ibone.comcast.net [96.110.33.94]
7 36 ms 27 ms 28 ms 50.208.233.210
8 182 ms 184 ms 183 ms nyk-bb3-link.telia.net [62.115.114.4]
9 181 ms * 181 ms kbn-bb3-link.telia.net [213.155.134.51]
10 183 ms 179 ms 179 ms s-bb3-link.telia.net [62.115.139.168]
11 186 ms 179 ms 180 ms hls-b1-link.telia.net [80.91.246.85]
12 182 ms 183 ms 182 ms hetzner-svc067711-ic351605.c.telia.net [62.115.183.185]
13 180 ms 178 ms 187 ms core32.hel1.hetzner.com [213.239.224.26]
14 183 ms 185 ms 186 ms ex9k1.dc2.hel1.hetzner.com [213.239.224.138]
15 181 ms 188 ms 179 ms k3.1azy.net [95.216.24.116]

Trace complete.

C:\Users\Miguel2013>

 

apparently the problem is not in my house but the next device after the signal leaves my house which might be a nat rule or something like that I don't know about.

 

How can I find out what it is that's causing the lack of connectivity under that domain?

 

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Expert

Re: can't connect to thecybershadow.net and can't find the reason.

Please also post a trace from your end when it doesn't connect.



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New Poster

Re: can't connect to thecybershadow.net and can't find the reason.

C:\Users\Miguel2013>tracert -4 thecybershadow.net

Tracing route to thecybershadow.net [95.216.24.116]
over a maximum of 30 hops:

1      1 ms 2 ms 2 ms 10.0.0.1
2     * * * Request timed out.
3     * * * Request timed out.
4     * * * Request timed out.
5     * * * Request timed out.
6     * ^C
C:\Users\Miguel2013>

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Expert

Re: can't connect to thecybershadow.net and can't find the reason.

Ok so your packets are being blocked right at your gateway device. 

 

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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New Poster

Re: can't connect to thecybershadow.net and can't find the reason.

yea that was it, but now port forwarding doesn't work! hmm I checked the port forwarding settings they're the same and should work cause everything points apropriatly what can i do?

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New Poster

Re: can't connect to thecybershadow.net and can't find the reason.

nevermind i can host, everythings good, you're awesome brother.

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Expert

Re: can't connect to thecybershadow.net and can't find the reason.

Thanks ! Happy surfing ! 😊



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!