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camera for computer

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Regular Contributor

camera for computer

Recently received a camera for my computer. I put it on. When I talk to someone the picture & the voice goes in and out. At times I cannot hear what they are saying. What can I do about this can it possibly be the camera I just got.   Thank you.

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Expert

Re: camera for computer

Is this with a WiFi connection ? If so, for a test, does that computer when hardwired directly to the router / gateway device with an ethernet cable have the same problem ?


With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.



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Regular Contributor

Re: camera for computer

It is not a Wi-fi connection.  I just wondered if it could possibly be the internet. or you saying it could? Thanks

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Expert

Re: camera for computer

O/k what do the modem's signal stats look like ?  Perhaps they already are, or they are close to being out of spec and intermittently they go completely of spec. Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?




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Regular Contributor

Re: camera for computer

It was my internet connection. Thank You. Pat Manley

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Expert

Re: camera for computer

So are you saying that there is no longer a problem ?



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Regular Contributor

Re: camera for computer

Yes I am. Thanks

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Regular Contributor

Re: camera for computer

Yes I am thanks. Pat Manley

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Expert

Re: camera for computer

Happy to hear it ! Now closing your topic.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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