Community Forum

approved modems

Highlighted
New Poster

approved modems

i have a netgear c3000 100nas that showd on the approved list. I used it withcomcast uo untilabout 2 years qgo when i switched to dsl. now i moved and went back to cable. After connecting it i called to see if theycan activate it soncr my modem sees notging on the coax line. After an hour wait the help lady said oh thats too old its not on thr list and is too slow for the speed you ordered, i ordered slow 25 same as i had before, horrible customer sercice.just kept saying umm get a rental from comcast,
so gow do i get them to activate service to my house and add ny modem?
Highlighted
New Poster

Re: approved modems

I'm following this because I'm having the same issue!! But in my case my old modem works better than the modem I got for gigabit connection. I have yet to see speeds over 200.

Highlighted
Expert

Re: approved modems


@gade4c wrote:
my modem sees notging on the coax line. 

Is the "Online" indicator light lit steadily ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: approved modems

Light is steady. Guy in the condo across from me has the same equipment and his download speed at the same time was 900+

You should read this post. Not regarding the modem but regarding the router. I might look into this.
https://www.reddit.com/r/Comcast_Xfinity/comments/7n9w6a/xb6_gigabit_internet_issues/?utm_source=xpr...
Highlighted
Expert

Re: approved modems


@vespagirl wrote:
Light is steady. Guy in the condo across from me has the same equipment and his download speed at the same time was 900+

You should read this post. Not regarding the modem but regarding the router. I might look into this.
https://www.reddit.com/r/Comcast_Xfinity/comments/7n9w6a/xb6_gigabit_internet_issues/?utm_source=xpr...

Please start your own new topic for your issue. You are stepping on someone else's ongoing help thread. Thank you.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!