Zoom

[JayTeeDee]

Every time I do Zoom, I have problems with the message "Internet connection unstable" and things freeze.

I've had them reboot but it's still not fixed. What should I do? Zoom is my lifeline!

[EG]

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?

[johnp79]

I have this same issue and it's intermitten so I cannot pinpoint the "why".   I get ~ 400mbps download and ~17 mbps upload so it's not a bandwidth issue.   I've restarted the gateway but like I said, it's intermitten.  I had a zoom meeting last night where it happened about every 5-10 mins and really created issues.  

Any advice?

[strega7]

As EG suggested, if this is Wi-Fi, I would try ethernet first.  On Wi-Fi, I generally can't get through a Zoom or Skype meeting without multiple issues, but on ethernet I have never had an issue.  Even if you do continue to have issues, at least you'll know you've eliminated that variable.