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Zoom

JayTeeDee
New Poster

Zoom

Every time I do Zoom, I have problems with the message "Internet connection unstable" and things freeze.

 

I've had them reboot but it's still not fixed. What should I do? Zoom is my lifeline!

EG
Expert

Re: Zoom

Is this with a WiFi connection ? If so, for a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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johnp79
New Poster

Re: Zoom

I have this same issue and it's intermitten so I cannot pinpoint the "why".   I get ~ 400mbps download and ~17 mbps upload so it's not a bandwidth issue.   I've restarted the gateway but like I said, it's intermitten.  I had a zoom meeting last night where it happened about every 5-10 mins and really created issues.  

 

Any advice?

strega7
Regular Contributor

Re: Zoom

As EG suggested, if this is Wi-Fi, I would try ethernet first.  On Wi-Fi, I generally can't get through a Zoom or Skype meeting without multiple issues, but on ethernet I have never had an issue.  Even if you do continue to have issues, at least you'll know you've eliminated that variable.