Zoom meetings: freezing and slow

[galegale]

My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?

[jav6joev]

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@galegale wrote:
My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?

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Congestion on the network, either your internet connection or the site that is freezing, could be the issue.  What are your upload/download speeds in your service plan?

[galegale]

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

[jav6joev]

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@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

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What does Zoom technical support say?

[EG]

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@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

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That is the incorrect modem for the gigabit speed tier. You need a DOCSIS 3.1 capable modem.