Zoom meetings: freezing and slow

[galegale]

My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?

[jav6joev]

---

@galegale wrote:
My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?

---

Congestion on the network, either your internet connection or the site that is freezing, could be the issue.  What are your upload/download speeds in your service plan?

[galegale]

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

[jav6joev]

---

@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

---

What does Zoom technical support say?

[EG]

---

@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

---

That is the incorrect modem for the gigabit speed tier. You need a DOCSIS 3.1 capable modem.

[MacBarb]

This seems to be a comcast internet service problem. Comcast customers lock up or get disconnected. Non-comcast customers don't have this problem

[jlavaseur]

Zoom meetings take alot of resources, resources are shared on your computer, i assume your referring to a computer, try opening the task manager and set the priority on your zoom program to a higher level of priority. it will allocate more cpu power and memory to your zoom program,  Zoom its self recommands this,

[EG]

@MacBarb 

Please create a new topic of your own here on this board detailing your issue. Thanks. month old dead now being closed.

 9 month old dead thread closed........................