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Zoom meetings: freezing and slow

galegale
Regular Visitor

Zoom meetings: freezing and slow

My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?
jav6joev
Bronze Problem Solver

Re: Zoom meetings: freezing and slow


@galegale wrote:
My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?

Congestion on the network, either your internet connection or the site that is freezing, could be the issue.  What are your upload/download speeds in your service plan?

Joe V
(not a Comcast employee, just another paying customer)
galegale
Regular Visitor

Re: Zoom meetings: freezing and slow

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

jav6joev
Bronze Problem Solver

Re: Zoom meetings: freezing and slow


@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.


What does Zoom technical support say?

Joe V
(not a Comcast employee, just another paying customer)
EG
Expert

Re: Zoom meetings: freezing and slow


@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.


That is the incorrect modem for the gigabit speed tier. You need a DOCSIS 3.1 capable modem.



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MacBarb
New Poster

Re: Zoom meetings: freezing and slow

This seems to be a comcast internet service problem. Comcast customers lock up or get disconnected. Non-comcast customers don't have this problem

jlavaseur
Valued Contributor

Re: Zoom meetings: freezing and slow

Zoom meetings take alot of resources, resources are shared on your computer, i assume your referring to a computer, try opening the task manager and set the priority on your zoom program to a higher level of priority. it will allocate more cpu power and memory to your zoom program,  Zoom its self recommands this,

EG
Expert

Re: Zoom meetings: freezing and slow

@MacBarb 

 

Please create a new topic of your own here on this board detailing your issue. Thanks. month old dead now being closed.

 

 9 month old dead thread closed........................



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