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Zoom meetings: freezing and slow

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Regular Visitor

Zoom meetings: freezing and slow

My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?
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Problem Solver

Re: Zoom meetings: freezing and slow


@galegale wrote:
My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?

Congestion on the network, either your internet connection or the site that is freezing, could be the issue.  What are your upload/download speeds in your service plan?

Joe V
(not a Comcast employee, just another paying customer)
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Regular Visitor

Re: Zoom meetings: freezing and slow

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

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Problem Solver

Re: Zoom meetings: freezing and slow


@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.


What does Zoom technical support say?

Joe V
(not a Comcast employee, just another paying customer)
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Expert

Re: Zoom meetings: freezing and slow


@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.


That is the incorrect modem for the gigabit speed tier. You need a DOCSIS 3.1 capable modem.



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