Zoom meetings: freezing and slow

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@galegale wrote:
My Zoom meetings of 15-20 people are freezing often during 75-minute meetings. Transfer speed is slow at times, my voice and mouth don’t match. How to fix this?

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Congestion on the network, either your internet connection or the site that is freezing, could be the issue.  What are your upload/download speeds in your service plan?

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

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@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

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What does Zoom technical support say?

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@galegale wrote:

Speeds are 1000/30 Mbps.

Could it be a modem issue? We have  NetGear modem CM400.

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That is the incorrect modem for the gigabit speed tier. You need a DOCSIS 3.1 capable modem.

This seems to be a comcast internet service problem. Comcast customers lock up or get disconnected. Non-comcast customers don't have this problem

Zoom meetings take alot of resources, resources are shared on your computer, i assume your referring to a computer, try opening the task manager and set the priority on your zoom program to a higher level of priority. it will allocate more cpu power and memory to your zoom program,  Zoom its self recommands this,

@MacBarb 

Please create a new topic of your own here on this board detailing your issue. Thanks. month old dead now being closed.

 9 month old dead thread closed........................