New Poster
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3 Messages
Zoom Packet Loss - Event Logs
Packet loss with Zoom video and audio. Gateway event logs showing errors.
[Harvester][2791]: Harvester StartAssociatedDeviceHarvesting : Started Thread to start DeviceData Harvesting
2020/8/18 10:50:59 Notice
ti_dhcp6c[9240]: 72001011-DHCPv6 - Missing Required Option 82
2020/8/18 10:49:52 Critical
ti_dhcp6c[9240]: 72001011-DHCPv6 - Missing Required Option 24
2020/8/18 10:49:52 Critical
ti_dhcp6c[9240]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Tue Aug 18 18:49:51 2020
2020/8/18 10:49:52 Critical
ti_dhcp6c[9240]: 72001015-DHCPv6 Failed - No Prefix Available
2020/8/18 10:49:51 Critical
ti_dhcp6c[9240]: 72001014-DHCPv6 Failed - No Address Available
2020/8/18 10:49:51 Critical
ti_dhcp6c[9240]: 72001011-DHCPv6 - Missing Required Option 82
2020/8/18 10:49:51 Critical
ti_dhcp6c[9240]: 72001011-DHCPv6 - Missing Required Option 24
2020/8/18 10:49:51 Critical
DHCPv4[8389]: 72001001-DHCPv4 Provision - Completed
2020/8/18 10:49:46 Informational
ti_dhcp6c[27534]: 72001011-DHCPv6 - Missing Required Option 82
2020/8/17 00:31:05 Critical
ti_dhcp6c[27534]: 72001011-DHCPv6 - Missing Required Option 24
2020/8/17 00:31:05 Critical
ti_dhcp6c[27534]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Mon Aug 17 08:31:04 2020
2020/8/17 00:31:05 Critical
ti_dhcp6c[27534]: 72001015-DHCPv6 Failed - No Prefix Available
2020/8/17 00:31:04 Critical
ti_dhcp6c[27534]: 72001014-DHCPv6 Failed - No Address Available
2020/8/17 00:31:04 Critical
ti_dhcp6c[27534]: 72001011-DHCPv6 - Missing Required Option 82
2020/8/17 00:31:04 Critical
ti_dhcp6c[27534]: 72001011-DHCPv6 - Missing Required Option 24
2020/8/17 00:31:04 Critical
DHCPv4[26771]: 72001001-DHCPv4 Provision - Completed
2020/8/17 00:31:03 Informational
DHCPv4[8712]: 72001020-DHCPv4 - IP Address Released
2020/8/17 00:29:58 Informational
EG
Expert
•
111.5K Messages
5 years ago
What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1
Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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pmchrislee
New Poster
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3 Messages
5 years ago
IndexLock StatusFrequencySNRPower LevelModulation
IndexLock StatusFrequencySymbol RatePower LevelModulation
Xfinity XB6-A.
Yes
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EG
Expert
•
111.5K Messages
5 years ago
Please also answer these questions;
What is the exact make and model number of the modem ?
Is this a WiFi connection ?
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pmchrislee
New Poster
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3 Messages
5 years ago
Arris XB6
Yes
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0
EG
Expert
•
111.5K Messages
5 years ago
The signal stats are o/k.
For a test, does a computer / device hardwired directly to the XB6 with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
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