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Your ISP is not functioning Properly Asus Router

DrDaniel
Regular Visitor

Your ISP is not functioning Properly Asus Router

https://forums.xfinity.com/t5/Your-Home-Network/Your-ISP-s-DHCP-is-not-functioning-properly-ASUS-rou...

 

I keep having to reboot my router to try to resolve what looks like an Xfitinity modem issue. 

 

@ComcastChe can you save me?

EG
Expert

Re: YOur ISP is not functioning Properly Asus Router

Does this apply ?;

 

https://forums.xfinity.com/t5/Your-Home-Network/ASUS-router-issues-with-DHCP/m-p/3395525



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DrDaniel
Regular Visitor

Re: YOur ISP is not functioning Properly Asus Router

It was on aggressive (3rd reboot today), I've changed it to continuous mode.

 

Will keep you updated.

 

 

DrDaniel
Regular Visitor

Re: YOur ISP is not functioning Properly Asus Router

@EG I've tried all of these settings changes and it still is happening. I am tired of my connectivity dieing. How do I get this fixed? Is there possibly a different problem outside of my home?

ComcastAmira
Official Employee

Re: Your ISP is not functioning Properly Asus Router

Hello @DrDaniel, thanks for reaching out to us on our Forums page about your modem/connection issues. I'm sorry for the delay in us getting back to you. I know how important it is to have a solid and steady internet connection, so I apologize that you have been experiencing these issues. You have reached the right team to help and we would be more than happy to assist you with this and any other service needs you may have. 

 

To further investigate and check your signal levels on our end, ccan you please send me a Private Message including your first and last name as it appears on the account? To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

 

 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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EG
Expert

Re: Your ISP is not functioning Properly Asus Router

@ComcastAmira  @DrDaniel 

 

If a  solution is achieved, please post it here in the open forums so that all readers here may benefit from it. Thank you.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!