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Xfinity seems to be messing with specific games.

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New Poster

Xfinity seems to be messing with specific games.

For the past few days, I have been having connection issues on specific games on both my PC and PS4. I know it is ISP related as my friend who lives next to me is not experiencing these problems, on a different provider, and Ubisoft made a post on their forums stating that there were problems with users on Comcast on their servers. The games being affected are Tom Clancy's Rainbow Six Siege and NBA 2K20, as I cannot connect to the servers on both my PC and PS4. Is there any fix to this? I have restarted my gateway multiple times and done what the Xfinity Assistant has told me to do. I am also not getting advertised speeds, I am paying for Gigabit, but only getting 175-200mbps download, but I don't really care about that. Also, both devices are port forwarded. 

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New Poster

Re: Xfinity seems to be messing with specific games.

I forgot to add that this has also been confirmed through use of a VPN, where the games worked completely fine, but with a very high ping.

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New Poster

Re: Xfinity seems to be messing with specific games.

I’m having the SAME problem! I can’t play 2k20 on my xfinity WiFi but I can on a mobile hotspot. Please fix this ASAP xfinity. I can’t believe I spend so much money on WiFi that isn’t functional.!
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New Poster

Re: Xfinity seems to be messing with specific games.

Same issue here in Minnesota. 

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Expert

Re: Xfinity seems to be messing with specific games.

Try disabling the Xfi Advanced Security feature as a work-around for now and see. It's buggy ! And there is currently no way for an end-user to be able to whitelist anything;


https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security



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New Poster

Re: Xfinity seems to be messing with specific games.

I tried to disable the xFI advanced security and when I signed into my account it seems as though I never enabled it to begin with. I’m having issues specifically on 2k, I also seem to be experiencing issues with my party chat in the last 2 days as nobody can hear me. Has anyone else had this issue?