I have tried to troubleshoot all 6 pods several times. I have unplugged and rebooted my router and unplugged all pods, waited and slowly replugged all pods back in about an hour ago and none of my 6 pods will still not connect. I am at my wits end! All 6 are still showing offline. How do I get them to reconnect? Do I have to disconnect/remove each pod from my system, then add each one back on as if they are brand new pods, to get them to reconnect to WiFi? I'm afraid that will cause more problems, but any guidance and help is greatly appreciated!
Same problem. All 3 of mine went offline today and won't reconnect. I've gone so far as to remove them from my account to try and add them again, but it's like they won't find the gateway. Just keeps blinking white slowly. Prior to this they worked pretty flawlessly for a couple years now. It's like they did a firmware update that messed it up.
Same issue here. All 2nd Gen pads are down. Try many ways to get them up but none of them worked. Chated with Xfinity agents online a few hours ago. It said that there is head up side issue (don't understand what it exactly meant!), and it will be back soon. But nothing happened so far!
It looks like they just rebooted my modem,, but the pods still aren't on. I talked to an agent and he gave me a $5 credit on my bill.... He said they should came back on their own and the backend team is working to get them back on line again.
All 6 of my pods have been down since before sunup this morning. Only help I get from calling Xfinity is to reset the modem, which I did before 7 AM after unplugging all the pods. Called later today, they wanted me to reboot a pod and hold my phone close to it - then the call dropped and the agent did not call back. All pods still offline. Did a speed test, got 0.0 MB...
I've rebooted my modem twice and moved the pods to different outlets and even attempted to rename them. This is a joke that we have to find out that this is an update issue. Why can't Comcast send out a mass email, they seem to know everyones email address.
The three pods I have in my home have been down since 6:00 a.m. Central Time. I too called Comcast, but that turned out to be futile. I am even having problems with the Xfinity app on my iPad. I have deleted the app and reinstalled it multiple times. Eventually, I got the app to work, and I removed the three pods through the app, unplugged them, and attempted to set them up all over again. That did not work because I could not get the app to even recognize the "first" pod. Eventually I had to work, so I left the pods unplugged. From reading the posts, the problem appears to be widespread, but Comcast has not made any kind of annoucement corroborating that the problem is indeed widespread.