Community Forum

Xfinity on demand Ps4 connection

New Poster

Xfinity on demand Ps4 connection

I've been using on demand passes with my ps4 for well over a year, never had a problem, also used passes on my phones as well but around two months ago out of nowhere non of my devices would connect. My phones will show "unable to obtain IP address" and my ps4 has no NAT type. Sometimes I can connect and it will take me to the screen to buy a pass but the last two times I bought a week pass for my ps4, it will work that night but not after the next day. I've called and got no answers and no refunds. I don't understand why all of a sudden it just stops working. I only use the ps4 to watch Netflix and movies from psn or youtube but I guess thats to much to ask for now. Not sure why I cant connect anymore and all i get told is that theres no issues and its my devices. Anyone know a fix or a explanation as to why I cant connect and get a nat type?
Expert

Re: Xfinity on demand Ps4 connection

You will need to contact the Xfinity Wifi Access team at 866 489-0919, they will be able to assist you further with any access pass issues.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!