Xfinity internet

[12345xxx]

   What's wrong with the Xfinity internet?  My internet service goes down every day.  A minute or two this morning the internet was down.  Most days about 3-5 times a day the internet goes down.  The technician replaced the internet modem.  That didn't help.  I think it's the outside cable lines that need to be replacd.  Had that problem before in a diferent county in Florida.

[EG]

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem / gateway device ?

Is this a WiFi connection ?