Xfinity doesn’t help or care or do there jobs

[Mui100]

I m past the trouble shooting steps pass the tech people pass the installation tech pass. Pass the linemen aka ground workers .my internet doesn’t shoot out 1 gB speed s IT doesn’t Even have 100 MPs On my devices I’m paying for 1gb Getting 5 percent And on wire it’s worse . wat the heck .who can help me please

[ProfessorHonest]

If you are not renting their services, and have your own modem and router check to see if your modem has DOCSIS 3.1, of it doesn’t that’s the problem. If you have The XFi Gateway, it could be an array of different things. The way the wires are run into your home in terms of splitters could be one of them. Also if you are running a PC then it could also just be your mother boards Ethernet driver/connection speed or Ethernet card separate from your PC