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Xfinity Hotspots

New Poster

Xfinity Hotspots

Starting yesterday 9/24/19 I can no longer connect to any Xfinity wifi hotspots on any of my devices, I have two iphones and a ipad . There are several hotspots near here and I have tried several of them. I don't get any error message. I contacted customer support and was informed they could not diagnose the problem with wifi hotspots. This seems a little ridiculous to me.

 

Anybody else having issues with this problem.

New Poster

Re: Xfinity Hotspots

You are in the same boat as several users. This has been ongoing and Comcast will not do anything to help.

 

I think that the problem is that the wifi hotspots are controlled by the "owners" of the equipment that serves the area.  Once something goes wrong, a quick reboot would likely solve any issues.  But if the "owners" aren't seeing a problem then why reboot?  Then you are stuck till they do.

 

I've been unable to connect for about as long as you I'd guess.  It's a bit stupid that Comcast can't reboot their own equipment (the rentals) to keep wifi hotspots going.  But I don't expect much from Comcast.