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Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

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New Poster

Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

I just activated my service this past Saturday, May 9th, and have not had a single day of consistent service. I've called into support at least 15 times by now, and nobody is able to do anything.

 

I have a powershell script running that is logging these outages with timestamps, I tell every tech I speak to that I can provide examples down to the exact second the outages are occurring and when they're ending, but nobody seems to want to actually use this information for troubleshooting and just run a generic test to my modem which they say is green. There is clearly an issue if I'm experiencing 20-30 outages *each* day on my entire network.

 

This is occurring on both wired and wireless devices. It happens more on the wireless devices, but still very frequently on wired. The outages last anywhere from 20 seconds up to 5 minutes was the max. Long enough to kill any connections/downloads, and disconnect me from any online games.

 

I've done some of my own research, so I will try to provide the information I see most commonly requested, to hopefully expedite this.

 

My set up is: Coax > Xfinity gateway > personal router > all devices

 

I connected my own personal router because I like having more control, and when I had wireless devices connected to the Xfinity gateway's WiFi I would experiencing lag spikes in online games, threw my own router in connected to that WiFi, that particular problem disappears.

 

I have removed my router from the equation, disconnected it from the Xfinity gateway and unplugged the power so that there was no possible interference. Wired my desktop directly to the gateway, everything else on the Xfinity WiFi.

 

  • I would still experience the outages on all devices, wired and wireless
  • On the wireless devices, I usually see the entire WiFi disappear. None of my devices can see the SSID for several minutes.
  • About 20% of the times this occurs, the wired desktop can still access the Internet, but I am unable to browse to the gateway (10.0.0.1) in a web browser. I'm usually able to establish a connection via web browser about the same time the SSID finally re-appears for my wireless devices.
  • The rest of the occurrances the wired desktop also loses complete connectivity, though usually for the lower end of the time frame I mentioned above.

 

I have tried separating the channels to have different SSID's, tried having just the single wired desktop connected and nothing else, I've done a hard power cycle (unplug the cable) and soft reset (from the browser console), factory reset, I changed IPv6 to stateless (https://www.reddit.com/r/techsupport/comments/dhf2t4/issues_with_network_connectivity_and_ipv6_durin...), I've also moved everything back to my personal router and disabled both WiFi channels on the Xfinity gateway, nothing has made a difference.

 

Below are the event logs and firewall logs (I've seen posts requesting downstream/upstream/SNR, but I don't appear to have the ability to view that on my gateway, which is a TG3482G)

 

 EventLogs5.14.2020.PNGEventLogs5.15.2020.PNGFWLogs5.14.2020.PNGFWLogs5.15.2020.PNG

 

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New Poster

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

Looks like the images upload properly. Below are external links:

 

https://imgur.com/uRW1qbh

 

https://imgur.com/TlYefgy

 

https://imgur.com/o4n4CVQ

 

https://imgur.com/uksyhmI

 

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Expert

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

Those router component event log entries are not really helpful. Please also post the modem component's RF error / event log entries.

 

Also, what do the modem's signal stats look like ? 

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.




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New Poster

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

I'm not sure where I can find the information you're requesting.

 

As I mentioned in the original post, I do not appear to have the ability to view the Downstream/Upstream/SNR stats, and I RF is not one of the logs available in my Logs menu.

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New Poster

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

The closest thing I can find is the "WiFi Spectrum Analyzer"

 

Wi-Fi Spectrum Analyzer Data

Band Channel MAC SSID SignalLevel Mode Security MaxRate
2.4GHz 1 94:8F:CF:68:10:10 ATT3SikQ4I -11 dBm B G N WPA2 1,2,5.5,11,18,24,36,54,6,9,12,48,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
40:4C:77:76:29:9C TRIP -15 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
10:05:01:66:47:28 team_family01 -13 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
46:4C:77:76:29:9C   -14 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
4A:4C:77:76:29:9C xfinitywifi -14 dBm G N None 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
1E:05:01:66:47:28   -14 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
4E:4C:77:76:29:9C   -14 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
C6:F7:35:E3:8A:3A   -5 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
DA:31:34:CA:41:A9   -13 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72
26:05:01:66:47:28   -14 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
1A:05:01:66:47:28 xfinitywifi -14 dBm B G N None 1,2,5.5,11,6,9,12,18,24,36,48,54,6.5,13,19.5,26,39,52,58.5,65,13,26,39,52,78,104,117,130,19.5,39,58.5,78,117,156,175.5,195
8C:61:A3:85:59:0D Sabbisel -11 dBm B G N WPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
88:71:B1:29:F0:F0 ATTXpp7U22 -25 dBm B G N WPA2 1,2,5.5,11,18,24,36,54,6,9,12,48,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
2A:05:01:66:47:28   -15 dBm B G N None 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
56:4C:77:76:29:9C   -14 dBm G N WPAWPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
3 50:C7:BF:9E:57:1F Pretty fly for a Wifi -65 dBm B G N WPA2 1,2,5.5,11,18,24,36,54,6,9,12,48,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
4 1A:54:A5:CD:9B:20   -24 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
26:54:A5:CD:9B:20   -16 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
16:54:A5:CD:9B:20 xfinitywifi -20 dBm B G N None 1,2,5.5,11,6,9,12,18,24,36,48,54,6.5,13,19.5,26,39,52,58.5,65,13,26,39,52,78,104,117,130,19.5,39,58.5,78,117,156,175.5,195
0C:54:A5:CD:9B:20 HOME-DFF9-2.4 -25 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
7A:E1:03:65:DD:A6   -41 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
12:54:A5:CD:9B:20   -24 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
22:54:A5:CD:9B:20   -22 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
6 14:C0:3E:3E:70:E7 NachoWiFi -53 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
06:C0:3E:3E:70:E7   -53 dBm G N WPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
16:C0:3E:3E:70:E7   -53 dBm G N WPAWPA2 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
0A:C0:3E:3E:70:E7 xfinitywifi -53 dBm G N None 6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
11 4C:12:65:9D:E8:C0 La Enera -37 dBm B G N WPA2 1,2,5.5,11,18,24,36,54,6,9,12,48,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
3E:51:A4:54:64:5D   -8 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
84:00:2D:78:30:18 Sergio1967 -20 dBm B G N WPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
96:0F:6F:B3:79:88 xfinitywifi -11 dBm B G N None 1,2,5.5,11,6,9,12,18,24,36,48,54,6.5,13,19.5,26,39,52,58.5,65,13,26,39,52,78,104,117,130,19.5,39,58.5,78,117,156,175.5,195
92:00:2D:78:30:18   -18 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
88:EF:16:98:F6:30 ATTBXuftUI -22 dBm B G N WPA2 1,2,5.5,11,18,24,36,54,6,9,12,48,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
9A:00:2D:78:30:18   -18 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
9A:0F:6F:B3:79:88   -11 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
A2:0F:6F:B3:79:88   -11 dBm B G N WPAWPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
46:D8:78:C2:B6:6C   -9 dBm B G N WPA2 1,2,5.5,11,6,9,12,18,24,36,48,54,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144
8E:00:2D:78:30:18 xfinitywifi -13 dBm B G N None 1,2,5.5,11,6,9,12,18,24,36,48,54,6.5,13,19.5,26,39,52,58.5,65,13,26,39,52,78,104,117,130,19.5,39,58.5,78,117,156,175.5,195
40:2B:50:64:E5:80 ATTatQsNFi -17 dBm B G N WPA2 1,2,5.5,11,18,24,36,54,6,9,12,48,7,14,21,28,43,57,65,72,14,28,43,57,86,115,130,144,21,43,65,86,130,173,195,216
5GHz 36 46:12:65:9D:E8:C3 La Enera -34 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
14:C0:3E:39:CD:FD losblancoluna -2 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
12:C0:3E:39:CD:FD XFINITY -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
16:05:01:66:47:30   -5 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
A2:0F:6F:B3:79:90 XFINITY -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,13.5,27,40.5,54,81,108,121.5,135,27,54,81,108,162,216,243,270,40.5,81,121.5,162,243,324,364.5,405,88.5,175.5,264,351,526.5,702,790.5,877.5,1053,1170
4E:4C:77:76:29:9D   -2 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
1A:05:01:66:47:30 XFINITY -5 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
8C:0F:6F:B3:79:90 GETYOUROWN -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
1E:05:01:66:47:30   -6 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
92:0F:6F:B3:79:90   -1 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
0A:C0:3E:39:CD:FD xfinitywifi -1 dBm A N AC None 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
26:05:01:66:47:30 xfinitywifi -5 dBm A N AC None 6,9,12,18,24,36,48,54,13.5,27,40.5,54,81,108,121.5,135,27,54,81,108,162,216,243,270,40.5,81,121.5,162,243,324,364.5,405,88.5,175.5,264,351,526.5,702,790.5,877.5,1053,1170
96:0F:6F:B3:79:90   -1 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
40:4C:77:76:29:9D TRIP -2 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
52:4C:77:76:29:9D XFINITY -2 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
10:05:01:66:47:30 team_family -5 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
46:4C:77:76:29:9D   -2 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
56:4C:77:76:29:9D   -2 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
9E:0F:6F:B3:79:90 xfinitywifi -1 dBm A N AC None 6,9,12,18,24,36,48,54,13.5,27,40.5,54,81,108,121.5,135,27,54,81,108,162,216,243,270,40.5,81,121.5,162,243,324,364.5,405,88.5,175.5,264,351,526.5,702,790.5,877.5,1053,1170
4C:12:65:9D:E8:C3   -32 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
4A:4C:77:76:29:9D xfinitywifi -2 dBm A N AC None 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
44 94:8F:CF:68:10:13   -6 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
86:8F:CF:68:10:13 ATT3SikQ4I -6 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
10:05:01:1B:76:B8 Ginny -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
16:05:01:1B:76:B8   -1 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
1A:05:01:1B:76:B8 XFINITY -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
1E:05:01:1B:76:B8   -1 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
26:05:01:1B:76:B8 xfinitywifi -1 dBm A N AC None 6,9,12,18,24,36,48,54,13.5,27,40.5,54,81,108,121.5,135,27,54,81,108,162,216,243,270,40.5,81,121.5,162,243,324,364.5,405,88.5,175.5,264,351,526.5,702,790.5,877.5,1053,1170
48 CE:61:A3:85:59:0E   -6 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
74:54:7D:F3:3A:25 Cisco_7DF33A25 -1 dBm A N WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600
AE:61:A3:85:59:0E   -6 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
132 C8:52:61:71:59:13   -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
C6:52:61:71:59:13 ATTGy7GrMS -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
149 50:C7:BF:9E:57:1E Pretty fly for a Wifi 5 -56 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,65,130,195,260,390,520,585,650,780,867
88:71:B1:29:F0:F3   -10 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
86:71:B1:29:F0:F3 ATTXpp7U22 -10 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
153 86:EF:16:98:F6:33 ATTBXuftUI -11 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
88:EF:16:98:F6:33   -11 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
157 10:05:01:A7:B9:80 iammetoya -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
9A:00:2D:78:30:20 xfinitywifi -7 dBm A N AC None 6,9,12,18,24,36,48,54,13.5,27,40.5,54,81,108,121.5,135,27,54,81,108,162,216,243,270,40.5,81,121.5,162,243,324,364.5,405,88.5,175.5,264,351,526.5,702,790.5,877.5,1053,1170
16:05:01:A7:B9:80   -1 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
84:00:2D:78:30:20 Sergio1967 -7 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
1A:05:01:A7:B9:80 XFINITY -1 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
14:C0:3E:3E:70:E8 NachoWiFi -46 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
12:C0:3E:3E:70:E8 XFINITY -46 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
8A:00:2D:78:30:20   -7 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
1E:05:01:A7:B9:80   -1 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
0A:C0:3E:3E:70:E8 xfinitywifi -48 dBm A N AC None 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
0E:C0:3E:3E:70:E8   -47 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
8E:00:2D:78:30:20 XFINITY -7 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
22:05:01:A7:B9:80   -1 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,97.5,195,292.5,390,585,780,877.5,975,1170,1300.5
06:C0:3E:3E:70:E8   -47 dBm A N AC WPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
16:C0:3E:3E:70:E8   -47 dBm A N AC WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450,60,120,180,240,360,480,540,600,130,260,390,520,780,1040,1170,1300,1560,1734
26:05:01:A7:B9:80 xfinitywifi -1 dBm A N AC None 6,9,12,18,24,36,48,54,13.5,27,40.5,54,81,108,121.5,135,27,54,81,108,162,216,243,270,40.5,81,121.5,162,243,324,364.5,405,88.5,175.5,264,351,526.5,702,790.5,877.5,1053,1170
161 16:54:A5:CA:B5:30 xfinitywifi -1 dBm A N None 6,9,12,18,24,36,48,54,13.5,27,40.5,54,81,108,121.5,135,27,54,81,108,162,216,243,270,40.5,81,121.5,162,243,324,364.5,405
1A:54:A5:CA:B5:30   -1 dBm A N WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450
0C:54:A5:CA:B5:30 HOME-DFF9-2.4 -1 dBm A N WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,240,270,300,45,90,135,180,270,360,405,450
22:54:A5:CA:B5:30   -1 dBm A N WPAWPA2 6,9,12,18,24,36,48,54,15,30,45,60,90,120,135,150,30,60,90,120,180,24
Highlighted
Expert

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

O/k you can try asking a phone rep for those signal stats. Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
New Poster

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

I was able to locate the requested info:

 

Downstream
Channel Bonding Value
Index
5
2
3
4
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
41
 
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
555 MHz
531 MHz
537 MHz
543 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
675 MHz
681 MHz
687 MHz
693 MHz
699 MHz
705 MHz
711 MHz
717 MHz
762 MHz
665600000
SNR
39.6 dB
39.6 dB
39.6 dB
39.6 dB
39.5 dB
39.5 dB
39.5 dB
39.6 dB
39.8 dB
39.8 dB
39.8 dB
39.5 dB
39.5 dB
39.5 dB
39.5 dB
39.3 dB
39.3 dB
39.5 dB
39.7 dB
39.5 dB
39.4 dB
39.5 dB
39.6 dB
39.3 dB
39.2 dB
39.5 dB
39.6 dB
39.7 dB
39.5 dB
39.5 dB
39.2 dB
38.4 dB
NA
Power Level
5.5 dBmV
5.0 dBmV
5.1 dBmV
5.3 dBmV
5.4 dBmV
5.3 dBmV
5.5 dBmV
5.5 dBmV
6.0 dBmV
5.8 dBmV
6.1 dBmV
5.5 dBmV
5.3 dBmV
5.1 dBmV
5.6 dBmV
5.6 dBmV
5.7 dBmV
5.4 dBmV
5.0 dBmV
5.1 dBmV
4.9 dBmV
5.6 dBmV
5.4 dBmV
5.3 dBmV
4.9 dBmV
4.9 dBmV
5.3 dBmV
5.6 dBmV
5.7 dBmV
5.4 dBmV
5.6 dBmV
3.7 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM
OFDM
Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
35 MHz
29 MHz
23 MHz
16 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
46.3 dBmV
46.8 dBmV
46.8 dBmV
46.5 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA
CM Error Codewords
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Unerrored Codewords
14292609
503852074
503857029
503861426
503866583
503871853
503875730
503881470
503888171
503893050
503897881
503903077
503908173
503911937
503916694
503920612
503927273
503931952
503936404
503941127
503945879
503950570
503955650
503960345
503965753
503971098
503975472
503979933
503983657
503985682
503987497
14292609
Correctable Codewords
12995991
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
2
0
1
0
0
0
0
0
12995991
Uncorrectable Codewords
0
0
0
0
0
Highlighted
New Poster

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

Oof, bad copy/paste, here's a screen shot

 

https://imgur.com/ZGjL5cO

Highlighted
Official Employee

Re: Xfinity Gateway keeps losing Internet connectivity 20-30 times a day, minimum.

Hello, StrangeHand! Welcome to the Xfinity Forums. I'm sad to hear you haven't had the best service over the first few days of being with us, and that's not what we want for you. I would love to take a closer look and work with you to make repairs so you can enjoy consistent service. Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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