Xfi pods with Xfi complete

[131341]

I was told when I signed up for Xfi complete that they would run an evaluation and we could get the xfi pods for free.  My house is an older home that gets poor connectivity between rooms and we were told the pods could help.  I have had the Xfi complete for over a month now and have not seen any information on a home evaluation.  I called and the person (and their supervisor) were very unhelpful and told me that unless I had an evaluation that showed I needed them, I could not get the pods.   My internet with Xfi complete is better than it was, but we still have signal that drops out in our back bedrooms and basement.

[ComcastKaitlan]

Hi there! That is correct with the assessment for getting the xFi Complete package; I'm sorry to hear about any unhelpful experiences when trying to get information about your results, though. We can actually assist you with this here! Please send me a message by clicking on my name and selecting "Message". I look forward to hearing from you!

[Sloanesquare]

I reeived my email and it said that coverage is good. However, the reason I moved to Xfi Complete was because I was having much problem in the master b/r area and since I upgraded, still no improvement.  I was hoping that the pod/pods would help. How do I go about getting this looked at? Otherwise, I should just go back to my prior system.  Thanks for the help.  

B. Baldwin

[131341]

@ComcastKaitlan  Thank you for your reply.  When I click your name, I do not see a "message" option.  Any tips to find it?

[ComcastKaitlan]

Hey @131341 it looks like there may have been an issue with how the profiles were working but you should be able to send a Message to me now. Please try again and let me know how it goes!