I think this is in the right spot but if not, I apologize.
I've been using the month-long pass for the xfinitywifi for a few months now, renewing as needed, and there are issues sometimes but nothing that lasted this long. I run a business from home so having no wifi with speeds higher than 600kbps is taking a toll on my business. I can log into the xfinitywifi without a problem but it says no internet connection. I've read a few other posts with people having the same problem but I was unable to comment on them as they've all been locked.
If anyone from Comcast support reads this, I would appreciate some help. If I can't get this resolved I will need a refund on the pass as I'm not going to pay for something I can't use. Thank you in advance.
I'm also having this problem on my Iphone 8, I was having this issue before the update to ios 14 so I know it's not due to that.
I also deleted and re downloaded the hotspot app which didn't work, also resetted my network settings.
I've seen other forums mention going to general>profile>remove xfinity profile but that 'profile' option doesn't show up on my settings, so I am also at a loss at how to fix this.
It's also an issues across two devices the iphone and hp laptop so it might just be a problem on xfinities end.