Community Forum

XB7 availability

1stein
Frequent Visitor

XB7 availability

How do I get the XB7? I don't see a possibility to exchange my TG3482G for the XB7.

 

jlavaseur
Valued Contributor

Re: XB7 availability

I just called them and they mailed me one, I had it in 2 days with standard shipping, but I think it depends on what package you have, I have the 1 gig, I upgraded from he Xb6

RobertWy
Silver Problem Solver

Re: XB7 availability

I live in a large city with several Comcast stores.  Comcast couldn't install my Xb7 so I took  my XB6 to my nearest Xfinity Store and they exchanged it for an XB7 with no charge.  I was able to follow the installation instructions and I am now using my XB7.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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jose1962
Regular Visitor

Re: XB7 availability

What number did u call customer service is useless and all my outlet stores are closed
jlavaseur
Valued Contributor

Re: XB7 availability

I called 1 800 Comcast, I did it at night so I got agent right away

jose1962
Regular Visitor

Re: XB7 availability

Thanks