XB7 5ghz Auto Wifi Channel Issue

Finally got my hands on a XB7 today and did a test and noticed a huge speed decrease on 5ghz. Went from 250mbps to 150. I noticed the channel wifi channel is on a channel that wasnt used on the xb6. The channel right now is 42 and on the xb6 it was a much higher channel which made for much faster speeds. I can't change the channel since xfinity is doing it automatically. Is there anyway to change this or have technical support change the channel? Thanks

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user_cda841

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4 years ago

can a technician change my dynamic frequency to channel 6 or channel 149 to support a new modem

this question never answered

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EG

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111.4K Messages

@user_cda841

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
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4 years ago

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lsolor85

XB7 5ghz Auto Wifi Channel Issue

user_cda841

EG

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