Community Forum

XB6 drops/resets connection at random intervals

silverado2
Regular Visitor

XB6 drops/resets connection at random intervals

We have an XB6 here at home that is losing connection / resetting itself at random intervals. The LED flashes orange, then green, then back to white. During this time we lose cable and internet. It usually happens multiple times per day (but sometimes only once in a day, and sometimes not at all in a given day, so it would seem).

 

Here are the stats that I see others posting; let me know if any other info would help. Hoping someone who knows how to interpret these can spot any problem indicators:

 

 

Downstream
Channel Bonding Value
                                
Index
37
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
38
39
40
159
Lock Status
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
675 MHz
507 MHz
513 MHz
519 MHz
525 MHz
531 MHz
537 MHz
543 MHz
549 MHz
555 MHz
561 MHz
567 MHz
573 MHz
579 MHz
585 MHz
591 MHz
597 MHz
603 MHz
609 MHz
615 MHz
621 MHz
627 MHz
633 MHz
639 MHz
645 MHz
651 MHz
657 MHz
663 MHz
669 MHz
681 MHz
687 MHz
693 MHz
702000000
SNR
40.5 dB
42.1 dB
42.0 dB
42.0 dB
42.0 dB
42.2 dB
42.0 dB
41.7 dB
42.0 dB
42.0 dB
41.8 dB
41.8 dB
41.6 dB
41.7 dB
41.4 dB
41.3 dB
41.5 dB
41.5 dB
41.1 dB
40.7 dB
40.7 dB
40.8 dB
41.0 dB
41.1 dB
40.9 dB
41.1 dB
40.9 dB
40.8 dB
41.0 dB
40.9 dB
40.7 dB
40.6 dB
NA
Power Level
-6.9 dBmV
-6.5 dBmV
-6.3 dBmV
-6.3 dBmV
-6.5 dBmV
-6.2 dBmV
-6.4 dBmV
-6.4 dBmV
-6.3 dBmV
-6.4 dBmV
-6.7 dBmV
-6.6 dBmV
-7.0 dBmV
-7.0 dBmV
-7.4 dBmV
-7.7 dBmV
-7.2 dBmV
-7.3 dBmV
-8.0 dBmV
-8.9 dBmV
-8.6 dBmV
-8.3 dBmV
-7.7 dBmV
-7.4 dBmV
-7.2 dBmV
-7.1 dBmV
-7.0 dBmV
-7.0 dBmV
-6.8 dBmV
-6.6 dBmV
-6.9 dBmV
-7.2 dBmV
NA
Modulation
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
256 QAM
OFDM

 

 

Upstream
Channel Bonding Value
   
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
36 MHz
30 MHz
23 MHz
17 MHz
Symbol Rate
5120
5120
5120
5120
Power Level
38.5 dBmV
38.5 dBmV
38.5 dBmV
40.0 dBmV
Modulation
QAM
QAM
QAM
QAM
Channel Type
ATDMA
ATDMA
ATDMA
ATDMA

 

 

CM Error Codewords                                 
Index
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
Unerrored Codewords
94460099
110898244
110904603
110910759
110916949
110923839
110930264
110937219
110943114
110949780
110955970
110962670
110969048
110974938
110981591
110987996
110994561
111001090
111002533
111007727
111013798
111020459
111026696
111033437
111039003
111045757
111053134
111059342
111065719
111072210
111073597
111077295
94460099
Correctable Codewords
14
6
7
6
9
5
9
12
9
13
8
11
11
7
11
9
12
8
7
6
10
12
10
12
8
8
13
11
10
11
10
6
14
Uncorrectable Codewords
0
31
30
33
38
32
28
31
44
36
41
42
37
35
30
30
36
37
33
40
41
37
32
38
33
37
33
27
41
40
27
30
0