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XB6-T router/modem - 5 GHz broadcast won't connect

beyondinfinty
New Poster

XB6-T router/modem - 5 GHz broadcast won't connect

XFi XB6-T modem/router, have had it in the house for 2+ years.

2.4 GHz broadcast connects fine, but 5 GHz fails. 

Not device or OS related, occurs with any device, any OS.  Have restarted gateway and no improvement.

 

Going to perform hard reset.  

 

Has anyone else had similar issues from this equipment over time?

 

Other suggestions or recommendations?  

EG
Expert

Re: XB6-T router/modem - 5 GHz broadcast won't connect

When scanning for WiFi networks can you see the 5GHz band broadcast name / SSID ?



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beyondinfinty
New Poster

Re: XB6-T router/modem - 5 GHz broadcast won't connect

yes, I could see it, and it would appear as though everything was working correctly, but if I tried connecting, I would get no data exchange, and after a few seconds the 5 GHz channel would display 'Not Connected'.

 

Moot at this point, I did a factory reset and everything seems to be back to normal.  There goes an hour of my life in setting everything back up, entering passwords on all my devices - but hey, it's working now.

EG
Expert

Re: XB6-T router/modem - 5 GHz broadcast won't connect

Glad you got it straightened out ! Now closing your topic.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!