Community Forum

Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

zackSF
Frequent Visitor

Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

Cable Modem

HW Version:2.0
Vendor:Technicolor
BOOT Version:S1TC-3.63.20.104
Core Version:1.0
Model:CGM4331COM
I do not beielve that the wrong clcok time reported by the modem is local, but rather it is an Xfinity Server error not being adjsauted for Day Lights Savings Time in San Francisco Zip Code 94107.  Xfinity did everything buyt solve the problem, where I believe it is a simple switch to adjust foi the one hour difference in time.
This is the third modem that exhibited the excat error and all three modems show the correct time when the falls back to standard time.  Focusing the source of the error to Xfinity Sever and nothing else.  I shared the above observation and they failed to see it.  It is a source of seriuous connectivity problems including stutte of live tv steram, droppede internet connections, etc.
I am curious to know if your modem is reporting wrong clcok time also.  And this is a request for Xfinity technology persoins to help to fix this serious error. As presentede above, it would take two seconds to solve the problem that has persisted over three yeras and countless hours of technical support all failing to resolve the problem.  Please give mke your two seconds.  My correct time is 4:15:36 6/26/2020

Gateway > Connection > XFINITY Network

View technical information related to your XFINITY network connection.

more

XFINITY Network

Internet:Active
Local time:2020-06-26 15:13:58
System Uptime:0 days 11h: 34m: 5s
WAN IP Address (IPv4):71.202.86.63
WAN Default Gateway Address (IPv4):71.202.84.1
WAN IP Address (IPv6):2001:558:6045:1:1c16:7628:e:de13
WAN Default Gateway Address (IPv6):fe80::201:5cff:fe64:446
Delegated prefix (IPv6):2601:645:8200:281e::/64
Primary DNS Server (IPv4):75.75.75.75
Secondary DNS Server (IPv4):75.75.76.76
Primary DNS Server (IPv6):2001:558:feed::1
Secondary DNS Server (IPv6):2001:558:feed::2
WAN Link Local Address (IPv6):fe80::8a9e:68ff:fe71:ff3b
DHCP Client (IPv4):Enabled
DHCP Client (IPv6):Enabled
DHCP Lease Expire Time (IPv4):2d:22h:7m
DHCP Lease Expire Time (IPv6):2d:21h:53m
WAN MAC:88:9E:68:71:FF:3B
eMTA MAC:88:9E:68:71:FF:3A
CM MAC:88:9E:68:71:FF:39
 
EG
Expert

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

It's normal. Modems don't do daylight savings time. They do UTC time.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
zackSF
Frequent Visitor

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

it reports Local Time as shown here:

Active
Local time:2020-06-26 15:34:24
System Uptime:0 days 11h: 54m: 31s
EG
Expert

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

Trust me. It's normal to be an hour different. We've seen that a million times here.


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
zackSF
Frequent Visitor

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

So, it is a prevalent issue if it has been seen millions of times. How can you explain that the Clock appears to be correct when it is Standard Time not day light saving time? The modem reports Local Time and that time must account for standard time or day light savings time.
EG
Expert

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

Right. As stated, it does standard time only. Again, it's not an issue. You can spin it any way you like. Look, are you actually having any connectivity problems that we can help you with here or are you just focusing on the clock ?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
zackSF
Frequent Visitor

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

I am focusing only on the clock which I believe is causing connectivity issues. Apparently I am in the wrong forum for your taste.
EG
Expert

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

Nope. It's not connected. It's passive. And it has nothing to do with "my taste" bud. How about explaining your issue in detail ?

 

Try starting here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
zackSF
Frequent Visitor

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

Drop it. If you can’t get what I have written by now, you never will. Which part of dropped connections, stuttering of live tv do you not get?
EG
Expert

Re: Wrong Clock time Cable Modem Vendor:Technicolor Model:CGM4331COM

You came here for help. This is a customer to customer type of help forum. I'm a volunteer, not an employee. We are not mind readers with crystal balls here. We don't have diagnostic equipment. We need to see information of which you posted none. That's why we ask questions. I supplied you with some self troubleshooting tips. Here they are again;

 

Try starting here;


https://forums.xfinity.com/t5/Your-Home-Network/Internet-Troubleshooting-Tips/m-p/3310447#M316652

 

Good luck

 

I can understand your frustrations. We see it every day here..... Don't take out your frustrations on kind people that are trying to help you for free..........



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!