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Wifi speed problems!!!!!!!!

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New Poster

Wifi speed problems!!!!!!!!

My router is, NETGEAR C6300

My Download Speed I am paying for should be: 200Mbps 

 

What i get in a speed test is from 11mbps-23mbps, and I am doing the test at midnight when nothing is on except my laptop, what is going on, what should I do, should i have xfinity send a technician over? I cant even watch a youtube video because it buffers.

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Expert

Re: Wifi speed problems!!!!!!!!

To start with, for a test, does a computer hardwired directly to the Netgear C6300 with an ethernet cable have the same problem ?



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Contributor

Re: Wifi speed problems!!!!!!!!

If your using WiFi you will need to see if your connected to 5ghz or 2.4ghz if your using one network that meshes both together the modem will push your old laptop to 2.4ghz hence the slow speeds. You’ll need to see if your laptop is capable of 5ghz connection then connect to that one thru your modem by separating the signals thru xFi app. Some laptops are older and dont support 5ghz signal.
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Expert

Re: Wifi speed problems!!!!!!!!

The poster's topic title states "WiFi"...



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!