Contributor
•
17 Messages
Wifi connection
I am able to use my desktop and connect to the internet but cannot connect with my iPad or iPhone and have no clue what to do. I tried unplugging and restarting but it says "no internet connection" on my iPad. I am not that tech saavy so some of the posts that I have read I have no clue.
Accepted Solution
EG
Expert
•
111.5K Messages
5 years ago
FWIW, that gateway is an earlier XB1 model. It's a DINOSAUR !! You should consider getting upgraded to a newer XB3 gateway device ! Good luck !
0
jav6joev
Gold Problem Solver
•
2.2K Messages
5 years ago
Which make/model modem/gateway do you have? Is your desktop connected directly to it via an ethernet connection? Do your WiFi devices see a WiFi network broadcast?
0
0
RelentlessOne
Contributor
•
17 Messages
5 years ago
What is an SSID?
0
0
RelentlessOne
Contributor
•
17 Messages
5 years ago
Wireless Gateway: SMCD3GNV. My desktop is directly connected but I don't know how. When my iPad sees my modem, it attempts to connect but then it says "no internet connection". I apologize for not knowing any technical info but I always have it done for me. Everything was working fine on 3/31 and then nothing on 4/1.
0
0
jav6joev
Gold Problem Solver
•
2.2K Messages
5 years ago
Sounds like some setting in your modem/gateway may have changed. You might take a look at https://www.xfinity.com/support/articles/wireless-gateway-1 to get more info about your gateway and possibly some troubleshooting/configuration info. Using your desktop and a browser, you should be able to log into your gateway's admin page (http://10.0.0.1 Username:admin Password: password) to see the settings. Another link for troubleshooting https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting
0
0
RelentlessOne
Contributor
•
17 Messages
5 years ago
Yes....end of life to be precise! I just happened to have a new modem that Comcast had sent to me a few months back. Been sitting in the box until yesterday. Installed and everything is now perfect! Thank you. You were spot on!
0
EG
Expert
•
111.5K Messages
5 years ago
Happy surfing !!
0