Wifi connection

[RelentlessOne]

I am able to use my desktop and connect to the internet but cannot connect with my iPad or iPhone and have no clue what to do. I tried unplugging and restarting but it says "no internet connection" on my iPad. I am not that tech saavy so some of the posts that I have read I have no clue. 

[jav6joev]

Which make/model modem/gateway do you have?  Is your desktop connected directly to it via an ethernet connection?  Do your WiFi devices see a WiFi network broadcast?

[RobertWy]

Do your devices discover your SSID in their wifi setting?

[RelentlessOne]

Wireless Gateway: SMCD3GNV.  My desktop is directly connected but I don't know how. When my iPad sees my modem, it attempts to connect but then it says "no internet connection". I apologize for not knowing any technical info but I always have it done for me. Everything was working fine on 3/31 and then nothing on 4/1.

[RelentlessOne]

What is an SSID?

[RobertWy]

The SSID is what you connect with your wifi device.  Comcast modems broadcast the SSID and you connect to it with your device along with the SSID password.

https://customer.xfinity.com/#/settings/security#wifi-network-password

"WiFi Network & Password"

[jav6joev]

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@RelentlessOne wrote:

Wireless Gateway: SMCD3GNV.  My desktop is directly connected but I don't know how. When my iPad sees my modem, it attempts to connect but then it says "no internet connection". I apologize for not knowing any technical info but I always have it done for me. Everything was working fine on 3/31 and then nothing on 4/1.

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Sounds like some setting in your modem/gateway may have changed.   You might take a look at https://www.xfinity.com/support/articles/wireless-gateway-1 to get more info about your gateway and possibly some troubleshooting/configuration info.  Using your desktop and a browser, you should be able to log into your gateway's admin page (http://10.0.0.1 Username:admin Password: password) to see the settings.  Another link for troubleshooting https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

[EG · Accepted solution]

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@RelentlessOne wrote:

Wireless Gateway: SMCD3GNV.  

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FWIW, that gateway is an earlier XB1 model. It's a DINOSAUR !! You should consider getting upgraded to a newer XB3 gateway device ! Good luck !

[RelentlessOne]

Yes....end of life to be precise! I just happened to have a new modem that Comcast had sent to me a few months back. Been sitting in the box until yesterday. Installed and everything is now perfect! Thank you. You were spot on!

[EG]

Happy surfing !!