Wifi connected without internet ?

[Kpasserello]

So, I set up my wifi today and the wifi connection the tech had me sign into is saying I'm connected but not with internet. When I connect to that the green dot shows up in my xfi app as a connected device. But theres no internet service. However, if i click on another xfinitywifi name under my wifi choices I can connect after I was redirected to log in to xfinity page. But it doesn't look like it is a secure line, and in my xfi app I'm no longer a green dot saying my device is connected. Did that make any sense? Gosh I hope so, because I'm even confused! Please help explain.

[andrew990]

I had a similar issue. Xfinity Prepaid support sent me to Arris Support. I ended up trying the second solution on page 46 of the modem User Guide of "Change your security mode to “WEP” https://arris.secure.force.com/consumers/articles/User_Guide/TG862G-CT-User-Guide and I finally got both my older Samsung phone and newly delivered work Chromebook which were only connecting to WiFi to also access the internet. Samsung was at the point of recommending I send the phone in for hardware service; I am glad I found this solution.

It seems the Xfinity Prepaid modem defaults to WPAWPA2-PSK Security Mode which earlier generation devices or Chromebooks connect to the WiFi but do not pick up the internet.

[EG]

6 month old dead thread now being closed.