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Wifi connected without internet ?

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Wifi connected without internet ?

So, I set up my wifi today and the wifi connection the tech had me sign into is saying I'm connected but not with internet. When I connect to that the green dot shows up in my xfi app as a connected device. But theres no internet service. However, if i click on another xfinitywifi name under my wifi choices I can connect after I was redirected to log in to xfinity page. But it doesn't look like it is a secure line, and in my xfi app I'm no longer a green dot saying my device is connected. Did that make any sense? Gosh I hope so, because I'm even confused! Please help explain.