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Wifi - Auto Mode

kartdriver8
New Poster

Wifi - Auto Mode

I have a business PC for work. THe old black gateway worked fine - albeit slower (400 Mbps) on a 1Gbps service.

We swapped to the newer white/gray gateway and having nothing but issues with wireless. We found we are unable to setup any of the more advanced features and must call support to make the changes. Is there an expert mode we can enable to change either the channel, number of channels, and modes of operation within the 2.4G and 5G bands?

Frustrating to say the least with my business PC not being able to have a connection to webex more than 5-10 seconds before it drops. Here is a ping output:

 

PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=114 time=246.862 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=114 time=179.719 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=114 time=190.910 ms
Request timeout for icmp_seq 3
64 bytes from 8.8.8.8: icmp_seq=3 ttl=114 time=1237.830 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=114 time=235.592 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=114 time=1158.000 ms
64 bytes from 8.8.8.8: icmp_seq=6 ttl=114 time=155.605 ms
64 bytes from 8.8.8.8: icmp_seq=7 ttl=114 time=181.210 ms
64 bytes from 8.8.8.8: icmp_seq=8 ttl=114 time=1213.522 ms
64 bytes from 8.8.8.8: icmp_seq=9 ttl=114 time=211.672 ms
64 bytes from 8.8.8.8: icmp_seq=10 ttl=114 time=1206.322 ms
64 bytes from 8.8.8.8: icmp_seq=11 ttl=114 time=203.826 ms
64 bytes from 8.8.8.8: icmp_seq=12 ttl=114 time=127.623 ms
Request timeout for icmp_seq 14
Request timeout for icmp_seq 15
Request timeout for icmp_seq 16
Request timeout for icmp_seq 17
Request timeout for icmp_seq 18
Request timeout for icmp_seq 19
Request timeout for icmp_seq 20
64 bytes from 8.8.8.8: icmp_seq=13 ttl=114 time=8807.369 ms
64 bytes from 8.8.8.8: icmp_seq=14 ttl=114 time=7805.485 ms
64 bytes from 8.8.8.8: icmp_seq=15 ttl=114 time=6810.648 ms
64 bytes from 8.8.8.8: icmp_seq=22 ttl=114 time=1128.855 ms
64 bytes from 8.8.8.8: icmp_seq=23 ttl=114 time=126.590 ms
64 bytes from 8.8.8.8: icmp_seq=24 ttl=114 time=83.264 ms
64 bytes from 8.8.8.8: icmp_seq=26 ttl=114 time=1258.270 ms
64 bytes from 8.8.8.8: icmp_seq=27 ttl=114 time=256.361 ms
64 bytes from 8.8.8.8: icmp_seq=28 ttl=114 time=1072.789 ms
64 bytes from 8.8.8.8: icmp_seq=29 ttl=114 time=73.576 ms
64 bytes from 8.8.8.8: icmp_seq=30 ttl=114 time=135.024 ms
64 bytes from 8.8.8.8: icmp_seq=31 ttl=114 time=57.117 ms
64 bytes from 8.8.8.8: icmp_seq=32 ttl=114 time=1048.023 ms
64 bytes from 8.8.8.8: icmp_seq=33 ttl=114 time=45.686 ms
64 bytes from 8.8.8.8: icmp_seq=34 ttl=114 time=98.274 ms
64 bytes from 8.8.8.8: icmp_seq=35 ttl=114 time=41.183 ms
64 bytes from 8.8.8.8: icmp_seq=36 ttl=114 time=52.126 ms
64 bytes from 8.8.8.8: icmp_seq=37 ttl=114 time=25.416 ms
64 bytes from 8.8.8.8: icmp_seq=38 ttl=114 time=24.338 ms
Request timeout for icmp_seq 40
Request timeout for icmp_seq 41
Request timeout for icmp_seq 42
^C
--- 8.8.8.8 ping statistics ---
44 packets transmitted, 32 packets received, 27.3% packet loss
round-trip min/avg/max/stddev = 24.338/1109.346/8807.369/2214.195 ms

 

Not acceptable!

 

kartdriver8

kartdriver8
New Poster

Re: Wifi - Auto Mode

We have tried another gateway with the same effect. The single SSID seemingly is working better. Previously, there were still one for 2.4G and another for 5G. Now there is a single SSID for both bands.

The connections are still dropping at random times and even making voice calls the voice quality and dropped calls are marginal at best. We are also having printing issues with our wireless connected printer (large HP printer).

Seems like we will need to either get full access to the gateway or switch back to the black colored gateway that is over a year old.

 

kartdiver8

ItJustBeMe
Contributor

Re: Wifi - Auto Mode

No.  You can't change any of the "advanced" feature like channel (that this is considered advanced makes me puke) any longer, they removed it all about a year ago.  They think they know how to do it better in their software, which is a downright and provable falsehood.  Even the techs on the phone, assuming you can get one who understands what a wi-fi channel actually is, can't do it.  I seem rather grumpy about this stuff in these forums if you look at my other posts, but it really does anger me significantly that they think they know better than I and took away control of MY wi-fi network (it is NOT THEIR network).  I wouldn't be so upset if they actually did it decent, but they don't, they never have, and it's unlikely they ever will (auto channel selection has been around for years and NO ONE recommends using it).