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Wife works from home, calls to customers being dropped

mmitch556
New Poster

Wife works from home, calls to customers being dropped

My wife works from home and calls customers from her computer. She's been having an issue with calls being dropped, despite all of our devices otherwise working fine. I was wondering if there was some explanation for why this might happen. Could the internet simply be cutting out momentarily and dropping the calls, but otherwise not impacting the function/connection of our other devices?

ComcastJoeTru
Official Employee

Re: Wife works from home, calls to customers being dropped

Hi mmitch556! Thank you for exploring our Forums and for creating a post. I can assist with troubleshooting your internet / voip calling issue. Keeping calls connected over internet requires a pretty stable internet source. Is the machine that is experiencing dropped calls connect via hardwired ethernet? Unstable WiFi bandwidth could possibly be the culprit. 


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jessw526
New Poster

Re: Wife works from home, calls to customers being dropped

I deal with this everyday. Insanity. I have been working from home since november, have had technicians out here, brought us a whole new motem and it still wont work. My download speeds are *tolerable* but my upload (which is outgoing audio; calling other people, since thats what I do too), drops to less than a 1 Mbps, and customers cant hear me and eventually hang up/get frustrated with me. I just got off the phone with them, AGAIN, and all they told me is that they will open a ticket for me? And I can get my ticket # in 24-48 hours, just to be able to check the status of my issue? Unsure as to how thats supposed to help as I am about to lose my job because of Xfinity. Not sure how them "investigating" my situation will do remotely anything, but if this doesnt work I will be sure to switch to AT&T.