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WiFi speed problem

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New Poster

WiFi speed problem

I have a Motorola MT7711 modem and get 645 mbps on my wired PC.  I am only getting 1 mbps on my iphone and other devices while sitting next to my modem.  Why can't I get better WiFi?  The MT7711 is capable of 1900 mbps.

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Official Employee

Re: WiFi speed problem

Sounds like a Motorola issue, given how you paid good money for it and your wired connection is fine, I'd start with them.

 

I'd suggest a firmware update, factory reset,  either warrantying or even buying a replacement to see if the issue was specifically tied to that unit. A few amazon reviews do point to the same issues, but it seemed pretty rare. 

 

Here's their contact info:

US and most other countries:
  1-800-753-0797 or 1 617-753-0562
UK +44 800 023 9083
Spain +34 900-839-783
Monday to Friday, 8:30 a.m. - 10:00 p.m. ET
Saturday, 8:30 a.m. - 5:00 p.m. ET
 

I am an Official Comcast Employee on the Identity Product Team and the Serviceability team at HQ.
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