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WiFi internet connectivity dropping daily

jrsharp21
Frequent Visitor

WiFi internet connectivity dropping daily

I have been having a daily issue with my WiFi dropping out of nowhere. It is happening several times a day. Sometimes the connection will say that I am still connected but there is no internet and sometimes the network is completely disconnected. When this happens it usually will disconnect, then reconnect a few moments later, then drop again in a few moments, then reconnect, and keeps doing this until the connection restores and sticks.  But it is happening every day. I am using the provided gateway and Xfinity pods (3) in the house. Anyone have any ideas? 

EG
Expert

Re: WiFi internet connectivity dropping daily

For a test, does a computer / device hardwired directly to the gateway device with an ethernet cable have the same problem ?

With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.



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jrsharp21
Frequent Visitor

Re: WiFi internet connectivity dropping daily

Here are my downstream and upstream power levels in addition to SNR.

 

Downstream:  

Index 16: -1.7 dBmV,  Index 8: -1.3 dBmV, Index 9: -1.8 dBmV, Index 10: -1.4 dBmV, Index 11: -1.0 dBmV

 

Upstream:

Index 1: 44.8 dBmV, Index 2: 46.0 dBmV,  Index 3: 47.0 dBmV, Index 4: 46.5 dBmV, Index 5: 46.8 dBmV.

 

SMR:

Index 16: 42.2 dB, Index 8: 42.8 dB, Index 9: 42.4 dB, Index 10: 42.7 dB, Index 11: 42.9 dB,

 

EG
Expert

Re: WiFi internet connectivity dropping daily

Did you try the test ? Can we please see the entire signal stats page(s). Take screenshots or copy all of the text and paste it into your next post.



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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jus10hand
New Poster

Re: WiFi internet connectivity dropping daily

Same seems to be happening to me as well.  Its intermittent through out the day, but it is happening daily. The whole reason I updated to gigabit and purchased the pods. Very frustrated thats it's disrupting my working from home.

jrsharp21
Frequent Visitor

Re: WiFi internet connectivity dropping daily

I didn't try the test because I don't see an available data port on the back of the gateway. I didn't want to mess with the gateway set up as other people in the house are using the wifi for school and work. 

jrsharp21
Frequent Visitor

Re: WiFi internet connectivity dropping daily

jus10hand - Same here. Got the fastest speed and purchased pods. It is a daily occurance this happens. I almost misse a zoom call with my boss today because of the outage.

 

On top of the outages, I also lose connection whenever my Ring spotlight camera is set off. Each morning I have to pause it on the network to prevent that connectivity issue. 

jrsharp21
Frequent Visitor

Re: WiFi internet connectivity dropping daily

I believe these are the logs that were asked for. Not a pro when it comes to the admin options.

downstream upstream.JPG
codewords.JPG
jrsharp21
Frequent Visitor

Re: WiFi internet connectivity dropping daily

This is getting ridiculous. This morning already lost connection at 8:59am, 9:37am (for about 10 minutes) and again at 10:37am.   

RRM_21
New Poster

Re: WiFi internet connectivity dropping daily

We are having a lot of area outages. My kids go to school virtually and are not able to get into their classes. I am constantly emailing teachers letting them know. Every single day! Sometimes in the morning, sometimes in the afternoon. 30 minutes, an hour or hours later still off. I check my xFi app and it states there is an outage in my area. It's very stressful! It has been this way for two weeks and seems to get worse each day! I live in the Orlando area. 

jrsharp21
Frequent Visitor

Re: WiFi internet connectivity dropping daily

It is getting worse. I am getting constant disconnects now at 11pm at night now. Not sure what the heck is going on. But I am getting very close to calling to cancel my service and switching over to a local provider. 

RDBT8989
New Poster

Re: WiFi internet connectivity dropping daily

I’m having the same exact issues plus I have 3pods too. It gets so aggravating whenever we’re watching tv or my fiancé is having to do his college classes online now and it freezes up.