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WiFi connection with Comcast Gateway drops multiple times a day

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WiFi connection with Comcast Gateway drops multiple times a day

I have been experiencing connection drops multiple times a day, generally for only a few seconds, but that is long enough to disconnect me from work VPNs, video calls, etc. It's become more frequent over the past week, to the point that my boss has commented that it's affecting my job performance. Anyway, I finally thought to check out the event logs to see if I could glean any information. It looks like many of the issues are with DHCPv6, but I'm not sure how to use this information to actually fix my connection. 

 

These are the logs for today alone:

ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 822020/7/23 11:28:23Critical
ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 242020/7/23 11:28:23Critical
ti_dhcp6c[356]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jul 23 19:28:22 20202020/7/23 11:28:23Critical
ti_dhcp6c[356]: 72001015-DHCPv6 Failed - No Prefix Available2020/7/23 11:28:22Critical
ti_dhcp6c[356]: 72001014-DHCPv6 Failed - No Address Available2020/7/23 11:28:22Critical
ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 822020/7/23 11:28:22Critical
ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 242020/7/23 11:28:22Critical
DHCPv4[32131]: 72001001-DHCPv4 Provision - Completed2020/7/23 11:28:20Informational
DHCPv4[8765]: 72001020-DHCPv4 - IP Address Released2020/7/23 11:27:59Informational
ti_dhcp6c[9760]: 72001011-DHCPv6 - Missing Required Option 822020/7/23 10:55:07Critical
ti_dhcp6c[9760]: 72001011-DHCPv6 - Missing Required Option 242020/7/23 10:55:07Critical
ti_dhcp6c[9760]: 72001011-DHCPv6 - Missing Required Option 822020/7/23 10:54:57Critical

 

What does any of this mean? I have talked to customer service about this issue and others many times and the issue never actually gets fixed.

 

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Expert

Re: WiFi connection with Comcast Gateway drops multiple times a day

For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?



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