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2 Messages
WiFi connection with Comcast Gateway drops multiple times a day
I have been experiencing connection drops multiple times a day, generally for only a few seconds, but that is long enough to disconnect me from work VPNs, video calls, etc. It's become more frequent over the past week, to the point that my boss has commented that it's affecting my job performance. Anyway, I finally thought to check out the event logs to see if I could glean any information. It looks like many of the issues are with DHCPv6, but I'm not sure how to use this information to actually fix my connection.
These are the logs for today alone:
| ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/7/23 11:28:23 | Critical |
| ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/7/23 11:28:23 | Critical |
| ti_dhcp6c[356]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Thu Jul 23 19:28:22 2020 | 2020/7/23 11:28:23 | Critical |
| ti_dhcp6c[356]: 72001015-DHCPv6 Failed - No Prefix Available | 2020/7/23 11:28:22 | Critical |
| ti_dhcp6c[356]: 72001014-DHCPv6 Failed - No Address Available | 2020/7/23 11:28:22 | Critical |
| ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/7/23 11:28:22 | Critical |
| ti_dhcp6c[356]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/7/23 11:28:22 | Critical |
| DHCPv4[32131]: 72001001-DHCPv4 Provision - Completed | 2020/7/23 11:28:20 | Informational |
| DHCPv4[8765]: 72001020-DHCPv4 - IP Address Released | 2020/7/23 11:27:59 | Informational |
| ti_dhcp6c[9760]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/7/23 10:55:07 | Critical |
| ti_dhcp6c[9760]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/7/23 10:55:07 | Critical |
| ti_dhcp6c[9760]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/7/23 10:54:57 | Critical |
What does any of this mean? I have talked to customer service about this issue and others many times and the issue never actually gets fixed.
EG
Expert
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111.4K Messages
5 years ago
For a test, does a computer hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
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