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WiFi Router Password

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New Poster

WiFi Router Password

I am trying to assist an elderly person with her Xfinity Home WiFi. She has lost her WiFi password and can not get access to her WiFi. There is a password on the Xfinity router but it is not working. I pushed the reset button on the router and rebooted the router and then tried the default password that is listed on the router but it did not work. Should that work?

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Expert

Re: WiFi Router Password

You can't just push that reset button. You need to hold it in for 30 seconds for a factory reset. Before you even do that, look here and see the current password;

 

https://www.xfinity.com/support/articles/view-change-wifi-password



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Re: WiFi Router Password

Ok, I did not know about a 30 sec hold on the reset button. If I do that, will the router reset to the factory password that is listed on her router? This would be eaiser than going onto the Xfinity website and setting up an account for her that she will never use or know how to use. 

 

Thank you for trying to assist. 

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Expert

Re: WiFi Router Password

Be advised that any other customized settings that may have been made will be lost, and that they will need to be re-configured from scratch if you do so. It may be easier just to go to that link and look for it.



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Re: WiFi Router Password

Ok, I will try that.

 

Thanks again.

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Expert

Re: WiFi Router Password

Quite welcome !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!