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Wi-Fi speed

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New Poster

Wi-Fi speed

Why am I not getting the contracted Wi-Fi speeds promised by Comcast. Instead of 600 megabytes per second I'm getting 25 to 30 megabytes per second. Both upload and download speeds are less than 1/10 of what Comcast has promised. Can't get an evaluation of this issue buy a higher level technical support despite multiple tickets and many hours on hold with technical support.
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Expert

Re: Wi-Fi speed

FWIW, they don't "contract" / guarantee WiFi speeds. No ISP does. There are too many variables. Only hardwired ethernet connections.



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New Poster

Re: Wi-Fi speed

I understand that the contracted speed is an average or estimate delivered to the modem. Since I only have one device less than 10 feet away from the modem, 30 plus speed test over a month an average of 25 megabytes per second on the 5.0 megahertz is definitely less than the supposed 600 megabytes per second quoted.
Expert

Re: Wi-Fi speed

Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.

 

Good luck !



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!