New Poster
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2 Messages
Wi-Fi speed
Why am I not getting the contracted Wi-Fi speeds promised by Comcast. Instead of 600 megabytes per second I'm getting 25 to 30 megabytes per second. Both upload and download speeds are less than 1/10 of what Comcast has promised. Can't get an evaluation of this issue buy a higher level technical support despite multiple tickets and many hours on hold with technical support.
EG
Expert
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111.4K Messages
5 years ago
FWIW, they don't "contract" / guarantee WiFi speeds. No ISP does. There are too many variables. Only hardwired ethernet connections.
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Doccourtney
New Poster
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2 Messages
5 years ago
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EG
Expert
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111.4K Messages
5 years ago
Try calling 1-800-comcast and ask a rep to completely remove the modem from your account and to "re-provision" it from scratch. Also ask them to confirm that the provisioning and account data in their database is correct and complete and that the correct configuration / bootfile for your subscribed to speed tier is being pushed to the modem.
Good luck !
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