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Wi-Fi networks keep dropping/turning off intermittently.

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Regular Visitor

Wi-Fi networks keep dropping/turning off intermittently.

This started happening a few weeks ago. My Wi-Fi networks will intermittently just lose connection. Doesn't happen to anything directly connected to the modem via ethernet.

 

Sometimes they'll stay up but lose connection, while other times the network will just outright vanish for a few minutes.

 

My first thought was that our modem was dying.


So we upgraded, went from, I think the XB6 to the XB7, the white one.

 

Same exact issue. Happens with both the 2.4GHz network, and the 5GHz network. Have had Xfinity at my place for almost a decade, haven't moved anything around, no new devices, no service changes, no new neighbors that we know of, it just started happening out of nowhere.


We only have the gateway that Comcast provides, not running a third-party router, although if I can't fix this I guess I'll have to pick one up to get reliable Wi-Fi, which would be really unfortunate.


Already had a technician out, said everything is green, contacted CS multiple times, everything looks fine on their end. Like I said, the internet itself stays on and is perfectly stable. It's only the Wi-Fi acting up.

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Expert

Re: Wi-Fi networks keep dropping/turning off intermittently.

Some tips for improving WiFi performance;


http://corporate.comcast.com/comcast-voices/10-ways-you-might-be-killing-your-home-wi-fi-signal

 

http://forums.xfinity.com/t5/Your-Home-Network/Improve-Your-Wireless-Gateway-Home-Network/td-p/26276...


https://www.xfinity.com/support/articles/improve-your-wireless-home-network


There are other options. Google for WiFi repeaters / range extenders, WiFi mesh systems / pods, powerline ethernet adapters, MoCA adapters. Good luck !

 



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Regular Visitor

Re: Wi-Fi networks keep dropping/turning off intermittently.

Thanks, but my problem isn't with WiFi performance, and I checked each of those links, but with the fact that the WiFi randomly decides it no longer needs to exist.

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New Poster

Re: Wi-Fi networks keep dropping/turning off intermittently.

I have been having the same issue for the past couple weeks. I have restarted. Hard booted the modem several times a day to no avail. The xFi app never shows an outage in my area and the speed test to my gateway comes back with positive results even while the gateway is not accessible via wifi. This seems like a hardware or firmware issue to me.