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Why is my gigabit internet connection running at 16mbps down / 3Mbps up??????

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Why is my gigabit internet connection running at 16mbps down / 3Mbps up??????

I've reset everything including my modem and router. I usually get approx 950Mbps and right now I cannot get more than 16Mbps down.... Is this a complete failure of Comcast's system during CV19???? 

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Silver Problem Solver

Re: Why is my gigabit internet connection running at 16mbps down / 3Mbps up??????

It's not Covid-19; try this:

https://forums.xfinity.com/t5/Your-Home-Network/Gigabit-speed-troubleshooting-video/m-p/3310454#M316...


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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