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Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

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Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer? Printer is always going offline,.....

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Expert

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?


@bamu wrote:

Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer? Printer is always going offline,.....


What is the error message you get when it goes offline?


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Frequent Visitor

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

Not sure where I find an error message.

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Frequent Visitor

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

Printer just says offline. And I don't see/can't find an error message on the printer..... I may just buy a Motorola and turn the Xfinity back in.

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Diamond Problem Solver

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

Are your wireless networks combined? If so, try splitting them

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Frequent Visitor

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

I'm not real tech. I can find the info shown in the file below. Says everything is auto. Can I disable the 5?

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Diamond Problem Solver

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

It would be better to edit your Wi-Fi networks SSID to be separate with different names. Unless you have pods, then you won’t be able to

https://www.xfinity.com/tips/change-wifi-name-password

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Frequent Visitor

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

I found the way to give different names to the 2.4 and 5 networks so will try that. I know for a fact that my wireless printer will not work with 5!

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Frequent Visitor

Re: Why does my neww Xfinity modem/router keeps droppping my Envy wireless printer?

After I set up the 2 separate networks, I restarted the desktop and the printer. Still no luck. I then did a modem restart, and now it seems to be working. I hope it lasts!