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Why does my gateway keep rebooting every hour?

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Contributor

Why does my gateway keep rebooting every hour?

Since last night, every hour at about 17 minutes past the hour my gateway reboots. Whats going on? I've had this Cisco DPC3941T for about 2 years now and for the most part its been reliable. There have been times where I've had to power cycle it to get it working again but thats usually only once a month, sometimes once a week. Now it's rebooting on it's own every hour like clockwork.

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New Poster

Re: Why does my gateway keep rebooting every hour?

I am also having the same problem, will anyone even look at this isssue?

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Frequent Visitor

Re: Why does my gateway keep rebooting every hour?

Same here. From the other posts in the forums, looks like a national issue. Years ago Comcast had the same issue with a firmware update that caused modems to reboot. I have been unsuccessful to get anyone on the phone so far. 45 minutes on hold and call dropped.

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Contributor

Re: Why does my gateway keep rebooting every hour?

I'm in southest PA. What locations are other people experiencing the problem in? FWIW my gateway last rebooted at 8:15AM EDT this morning. Crossng fingers that whatever they're doing has completed.